Banker of the Year: Citizens Bank's Bruce Van Saun
Once struggling to remain relevant, the Providence, R.I., bank is now an industry standout. Inside the story of its resurgence. ... Read full article
Once struggling to remain relevant, the Providence, R.I., bank is now an industry standout. Inside the story of its resurgence. ... Read full article
New tech like APIs and artificial intelligence will help consumers manage all their finances through an app, rather than just transfer funds. ... Read full article
Yale researchers have recommended several consumer banking products and services that could help those with mental health challenges manage their money. ... Read full article
Banks need to more actively manage margins — including the use of new modeling technology — in the current low-interest-rate environment. ... Read full article
Rep. Katie Porter, D-Calif., wants details about refunding "hundreds of millions of dollars" in fees improperly charged on checking accounts. Wells has acknowledged the potential problem but hasn't estimated how much it owes. ... Read full article
Readers react to the FDIC's proposal allowing banks to hire ex-cons, regulators looking into climate-change risk at banks, whether rewards programs drive loyal customers and more. ... Read full article
New American Customer Satisfaction Index data shows consumers slightly favored banks, which are benefiting from investments in technology. ... Read full article
The CFPB has promised an equal-access rule for small-business lending for nearly a decade. But Apple’s recent discrimination inquiry into its credit card could force the agency’s hand. ... Read full article
A lawsuit filed by a New Jersey branch employee who was fired in 2016 includes detailed allegations about the pressure that front-line workers faced to meet monthly sales targets. The case is scheduled to go to trial in February. ... Read full article
In recent months federal regulators have been speaking out on the risks that extreme weather events pose to the financial system, something their European counterparts have been doing for some time. ... Read full article
The remote deposit capture tech at the center of the dispute is used by 6,500 institutions. That may mean other institutions will have to pay licensing fees to USAA. ... Read full article
The company says it's responding to the feedback of consumers who want online options beyond savings products. ... Read full article
The State Bank Group and The Provident Bank are backing Neocova, which focuses on community banks. ... Read full article
Tech giant takes will work with Citi; the bank reportedly asked IT providers to return some of the money it paid them in 2018. ... Read full article
The tech company’s card seems to be raising consumers’ expectations that they should be able to get and use a card instantly and receive useful notifications. ... Read full article
HMBradley will assign interest rates according to how much customers set aside from direct deposits each month. ... Read full article
Prosper hopes to do for lines of credit what it did for unsecured personal loans, while BBVA hopes to provide a better experience for customers. ... Read full article
The Boston bank’s online money market account won’t start until later next year, and many rivals have already beaten it to the punch. But the window for new entrants is still open provided they do certain things right, experts say. ... Read full article
CIT Group has agreed to lend and invest the money mostly in California as well as in the eight states where Mutual of Omaha Bank has branches. ... Read full article
Panelists at the ABA's annual conference said that reviewing and updating procedures and marketing tactics can help bring in more accounts. ... Read full article