The Consumer Financial Protection Bureau says the Cincinnati bank engaged in aggressive sales practices and open bank and credit card accounts without consumers' authorization in order to meet sales targets. ... Read full article
A lawsuit filed by a New Jersey branch employee who was fired in 2016 includes detailed allegations about the pressure that front-line workers faced to meet monthly sales targets. The case is scheduled to go to trial in February. ... Read full article
Banks need to ensure those building new business are driven to look for evidence of illegal activity. ... Read full article
SalesPhysics was created by industry veterans who once worked at Bank of America. ... Read full article
One of the missteps in banks’ attempts to build productive sales and service cultures is overemphasizing sales processes and tactics while underappreciating product knowledge. ... Read full article
Banks are still using traditional sales processes that rely heavily on branch traffic. ... Read full article
The San Francisco bank is trying to turn the page with a new report that mostly pins blame on executives who have either left the company or been demoted, but the report shows the misconduct went further back than previously acknowledged. ... Read full article
J.D. Power was so puzzled upon surveying customer attitudes about bank sales practices after the Wells Fargo debacle that it delayed its report and re-interviewed respondents. Here was the (sort of) explanation. ... Read full article
The risk, complexity and psychological biases related to financial products make them ill-suited for push-based selling tactics. Instead, banks should use their digital channels to help customers decide what they want. ... Read full article
United Press and about two dozen tabloid web sites and blogs are reporting that reality TV star Teresa Guidice, and her husband Joe ... Read full article
