Pandemic pushes customers to give video banking a go


Financial institutions are finding that on-screen agents can offer most services that occur in a branch, but with a more personal touch than the phone or internet.


Are ATMs making the coronavirus crisis worse?


Automated and interactive teller machines aren’t germ-free in the best of times, and the pandemic has raised new concerns about the possibility of those devices infecting consumers and staff.


FDIC sign getting makeover for digital age


The agency said it wants feedback on changing its ubiquitous logo greeting customers at branches and ATMs to address technological changes, shifting consumer behaviors and bank-nonbank partnerships.


Credit Suisse CEO leaves; Fannie, Freddie to buy SOFR mortgages


Tidjane Thiam submits his resignation; the two agencies said they will soon start accepting mortgages tied to the new rate and drop Libor by yearend.


Fifth Third, TD Bank expand ATM networks in deals with vendor


TD’s brand will appear on 80 Cardtronics machines in the New York area, while Fifth Third’s will appear on 139 ATMs in the Carolinas.


N26 signs up 250,000 U.S. customers in first five months stateside


The German challenger bank says it has quickly attracted Americans from every state and various demographic groups to its mobile banking app.


Mobile banking apps need to go beyond the basics


New tech like APIs and artificial intelligence will help consumers manage all their finances through an app, rather than just transfer funds.


U.S. ATM inventor celebrates its 50th anniversary


Donald Wetzel, the man who devised the first U.S. cash dispenser, says automated tellers will always exist — even as they evolve beyond their initial purpose.


Wells Fargo pushes wrongly accused N.J. pastor toward arbitration


A pastor who was falsely arrested for check fraud because of errors made by Wells Fargo employees may be forced to resolve legal claims against the bank in arbitration. The case renews questions about banks' use of the process.


As benefit payments went digital, banks had to improve cash access


Most agencies use electronic benefit transfer to deliver funds to prepaid cards, but recipients who need access to cash are often caught in a bind, with fewer convenient or free ATMs available in an increasingly digital payments landscape.