Bruce Van Saun

Smaller branches, more versatile staff: Citizens Bank's new normal


The Rhode Island company's post-pandemic plan also includes returning some overseas call center functions to the U.S. and bringing its office staff back in phases, says CEO Bruce Van Saun.


Banks’ digital upgrade plans unshaken by coronavirus


Citizens, Regions and others say business investments initiated before the COVID-19 pandemic, including technology improvements and new consumer offerings, are on track.


Suddenly, expenses rising faster than revenue at regional banks


Citizens Financial Group’s fourth-quarter results highlight the challenges regionals face in generating top-line growth.


Banker of the Year, Wells Fargo shake-up, credit union nemesis: Top stories of the week


Citizens Bank's Bruce Van Saun is our Banker of the Year; shake-up continues at Wells Fargo with poaching of Santander's CEO; the Navy commander behind the credit union banks love to hate; and more from this week's most-read stories.


Banker of the Year: Citizens Bank's Bruce Van Saun


Once struggling to remain relevant, the Providence, R.I., bank is now an industry standout. Inside the story of its resurgence.


How Citizens Bank is rethinking mobile and online banking


Bruce Van Saun, CEO, shares details of the new digital channels the bank is building for consumers and small-business customers.


Why Citizens is willing to pay so much for deposits


The Rhode Island bank’s deposit costs nearly doubled in the first quarter, but CEO Bruce Van Saun says it has to go on the offensive to sustain loan growth.


Battle for deposits is ‘a steel-cage match’


Loan demand is finally picking up after several lackluster quarters. Banks' big challenge is finding cheap deposits to fund all those new loans.


Citizens’ 3Q boosted by mortgage acquisition


The Providence, R.I., company reported a 27% gain in profits thanks partly to a boost in fee income from its purchase of Franklin American Mortgage in August.


With loan growth tepid, banks are short on ways to juice profits


Despite some green shoots in key credit segments, total loan growth was light at many banks last quarter. Rate hikes are threatened, and deposits will get pricier — where will the earnings come from?