Bruce Van Saun

Nonbank acquisitions pay off for Citizens


Strong mortgage and capital markets activity helped offset credit costs and one-time items in the third quarter at Citizens Financial Group. In a period of low rates, CEO Bruce Van Saun says he’d like to buy more fee-generating businesses.


Pandemic has put a premium on speed, Citizens CEO says


The slowdown in branch traffic brought on by the coronavirus outbreak has accelerated consumers’ adoption of online banking and other tech, meaning banks have no time to waste in digitizing their customer-facing applications, says Bruce Van Saun.


Smaller branches, more versatile staff: Citizens Bank's new normal


The Rhode Island company's post-pandemic plan also includes returning some overseas call center functions to the U.S. and bringing its office staff back in phases, says CEO Bruce Van Saun.


Banks’ digital upgrade plans unshaken by coronavirus


Citizens, Regions and others say business investments initiated before the COVID-19 pandemic, including technology improvements and new consumer offerings, are on track.


Suddenly, expenses rising faster than revenue at regional banks


Citizens Financial Group’s fourth-quarter results highlight the challenges regionals face in generating top-line growth.


Banker of the Year, Wells Fargo shake-up, credit union nemesis: Top stories of the week


Citizens Bank's Bruce Van Saun is our Banker of the Year; shake-up continues at Wells Fargo with poaching of Santander's CEO; the Navy commander behind the credit union banks love to hate; and more from this week's most-read stories.


Banker of the Year: Citizens Bank's Bruce Van Saun


Once struggling to remain relevant, the Providence, R.I., bank is now an industry standout. Inside the story of its resurgence.


How Citizens Bank is rethinking mobile and online banking


Bruce Van Saun, CEO, shares details of the new digital channels the bank is building for consumers and small-business customers.


Why Citizens is willing to pay so much for deposits


The Rhode Island bank’s deposit costs nearly doubled in the first quarter, but CEO Bruce Van Saun says it has to go on the offensive to sustain loan growth.


Battle for deposits is ‘a steel-cage match’


Loan demand is finally picking up after several lackluster quarters. Banks' big challenge is finding cheap deposits to fund all those new loans.