Bruce Van Saun

Smaller branches, more versatile staff: Citizens Bank's new normal

05/22/20

The Rhode Island company's post-pandemic plan also includes returning some overseas call center functions to the U.S. and bringing its office staff back in phases, says CEO Bruce Van Saun.

[more]

Banks’ digital upgrade plans unshaken by coronavirus

04/19/20

Citizens, Regions and others say business investments initiated before the COVID-19 pandemic, including technology improvements and new consumer offerings, are on track.

[more]

Suddenly, expenses rising faster than revenue at regional banks

01/17/20

Citizens Financial Group’s fourth-quarter results highlight the challenges regionals face in generating top-line growth.

[more]

Banker of the Year, Wells Fargo shake-up, credit union nemesis: Top stories of the week

12/06/19

Citizens Bank's Bruce Van Saun is our Banker of the Year; shake-up continues at Wells Fargo with poaching of Santander's CEO; the Navy commander behind the credit union banks love to hate; and more from this week's most-read stories.

[more]

Banker of the Year: Citizens Bank's Bruce Van Saun

12/01/19

Once struggling to remain relevant, the Providence, R.I., bank is now an industry standout. Inside the story of its resurgence.

[more]

How Citizens Bank is rethinking mobile and online banking

06/25/19

Bruce Van Saun, CEO, shares details of the new digital channels the bank is building for consumers and small-business customers.

[more]

Why Citizens is willing to pay so much for deposits

04/18/19

The Rhode Island bank’s deposit costs nearly doubled in the first quarter, but CEO Bruce Van Saun says it has to go on the offensive to sustain loan growth.

[more]

Battle for deposits is ‘a steel-cage match’

01/18/19

Loan demand is finally picking up after several lackluster quarters. Banks' big challenge is finding cheap deposits to fund all those new loans.

[more]

Citizens’ 3Q boosted by mortgage acquisition

10/19/18

The Providence, R.I., company reported a 27% gain in profits thanks partly to a boost in fee income from its purchase of Franklin American Mortgage in August.

[more]

With loan growth tepid, banks are short on ways to juice profits

07/20/18

Despite some green shoots in key credit segments, total loan growth was light at many banks last quarter. Rate hikes are threatened, and deposits will get pricier — where will the earnings come from?

[more]