News Topic: Customer service
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It's time for banks to get more intelligent about artificial intelligence
Barclays to create 1,000 jobs as bank helps customers in inflation crisis
Truist launches virtual assistant after a year of development
Why businesses are growing frustrated with the service at their bank
Fifth Third deploys software to analyze contact center conversations
Neobanks strengthen customer service to set themselves apart
Amex, Discover, Charles Schwab lead direct banks in customer satisfaction
Smaller banks should know their strengths and play to them
Your bank is probably squandering a huge source of customer data
How fast-growing neobank Novo met its customer service challenge
How Trustmark boosted video ATM traffic by 40%
Credit unions using old tool — text messaging — to connect with members
Kyla Stubbs, PNC Bank | Next 2021
How Aflac is preparing for next-generation consumers
There is an emotional and human aspect in all relationships and that holds true for the bond between individuals and brands. The COVID-19 pandemic has brought both the strengths and weaknesses in customer experience under the spotlight. This episode will ... Read full article
Boosting member satisfaction score could be costly for credit unions
To improve a declining rating in the annual American Consumer Satisfaction Index, credit unions may have to make hefty investments in technology upgrades, something most of them can't afford. ... Read full article
Credit unions can't rely on the same old messaging this holiday season
Thanksgiving may have already passed, but there's still plenty of room for gratitude in member communications. ... Read full article
Banks, credit unions slip in customer satisfaction survey
The latest report from the American Customer Satisfaction Index reported lower scores for both industries, with credit unions recording their lowest ranking since 2011. ... Read full article
Consumers are anxious. Credit unions can be a calming force.
The industry has an opportunity to build deeper relationships with members right now by communicating in a proactive and empathetic way. ... Read full article
How U.S. Bank, People's United use tech to predict customer needs
The two banks are among those deploying advanced analytics to give customers advice before they may even know they need it. ... Read full article