Branch banking

Coronavirus through the eyes of front-line bankers


Often overlooked in narratives about essential workers, branch and call-center employees are responding to challenges posed by the COVID-19 crisis. They’ve processed emergency-relief loans late into the night, coached customers unfamiliar with mobile banking and made house calls to elderly account holders.


Fifth Third rethinks new-branch designs in light of coronavirus


The pandemic won’t halt the Cincinnati bank's plan to open about 100 branches in the Southeast, but features could be added to accommodate social distancing.


Banks' digital outreach efforts amid coronavirus crisis fall short


Few lenders are finding creative ways to provide much-needed financial advice and emergency services online.


Branch plans during outbreak, foreclosure pause, Wells Fargo's new top lawyer: Top stories of the week


Banks cutting back on branch services — or closing stores outright — to slow spread of coronavirus; Trump administration to halt foreclosures as pandemic worsens; Wells Fargo hires TD's Ellen Patterson as general counsel; and more from this week's most-read stories.


More banks shut down branch access as COVID-19 spreads


Truist, Key, Fifth Third and PNC became the latest banks to restrict branch access to the drive-through window or appointment only.


Branches brace for staff shortages, rush for cash


The coronavirus outbreak has led many banks to close branches, but for those that remain open, it's a new normal.


JPMorgan Chase closing 1,000 branches to help slow pandemic


The biggest bank in the U.S. will temporarily close 20% of its branches, following recommendations by health experts. It said it would also operate its remaining branches at reduced hours.


Banks cutting back on branch services to contain spread of coronavirus


Many institutions said they would close branches, operate drive-throughs only, limit lobby visits to appointments or take other protective steps. Yet others want to stay open to promote public confidence in the banking system.


Stepping in where banks are pulling back


When small banks leave the community, it makes sense for credit unions to fill the void.


FDIC sign getting makeover for digital age


The agency said it wants feedback on changing its ubiquitous logo greeting customers at branches and ATMs to address technological changes, shifting consumer behaviors and bank-nonbank partnerships.