Consumer banking

Coronavirus could lead some credit union members to jump ship

09/18/20

The competition has leading-edge technology, but consumers may be looking for more than just bells and whistles when choosing where to do their banking.

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COVID taking a toll: 8 takeaways from NCUA’s Q2 state-level data

09/17/20

Second-quarter figures from the credit union regulator paint a grim picture for many states across a variety of key earnings metrics.

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NCUA awards credit unions $3.7M in grants and loans for pandemic relief

09/16/20

More than 160 institutions will use the money to help members weather the coronavirus by offering new products and providing help with loan payments.

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Why some banks are aggressively cutting costs and others aren’t

09/15/20

Several companies said this week they’re slashing expenses as the economy limps along. Others would prefer to keep investing in new technologies and hold off on moves like branch closings to better gauge which changes in consumer behavior will stick.

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JPMorgan adds consumer bank CEO Duckett to leadership team

09/15/20

JPMorgan Chase added a half dozen executives, including Thasunda Brown Duckett, to its operating committee in the biggest expansion of its top leadership group in years.

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1st Financial FCU eyes expansion with rebrand

09/15/20

The $282 million-asset institution's new name is intended to build on its work with underserved communities around St. Louis.

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Banks are stepping up tech for people with disabilities

09/11/20

U.S. Bank and Regions revamped their apps with accessibility in mind; JPMorgan Chase built a branch for customers who are deaf. Such efforts can help banks appeal to more customers in existing markets.

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STCU to expand footprint with Umpqua branch deal

09/11/20

The Liberty Lake, Wash.-based credit union has agreed to buy four branches from the Roseburg, Ore.-based bank.

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Lure of shared branching fading for some credit unions

09/11/20

Members are completing more of their banking online than ever before, forcing many institutions to rethink their strategies for physical locations.

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No easing into the job for Citi’s Fraser

09/10/20

When Jane Fraser takes the reins of Citigroup in February, she will have to tackle the company’s cards slump, lagging performance metrics and challenges presented by employees’ return to the office.

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