Consumer banking

Upstart to help banks pay off customers' credit card bills

12/11/19

It sounds like something that should be simple — letting a customer pay off their credit cards with a new personal loan — but it's not, according to Dave Girouard, Upstart's CEO.

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Citizens names consumer banking, customer experience chiefs

12/10/19

Brendan Coughlin will succeed Brad Conner as head of consumer banking, and Beth Johnson will be the bank's first chief experience officer.

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Fighting terrorism while helping immigrants a tricky balancing act

12/10/19

The leader of a new Compliance and Payments Task Force dives into how it will address emerging issues of counterterrorism financing in the digital age.

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One bank’s move to embrace transgender consumers

12/09/19

BMO Harris Bank in Chicago recently became the first financial institution to offer a Mastercard that allows transgender and nonbinary people to use their preferred names. Members of that community often experience disproportionate financial hardship, in part because of employment discrimination.

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Now $500 million richer, Chime eyes acquisitions

12/06/19

The challenger bank might use the proceeds from its latest funding round to buy other fintechs that would allow it to add more products and services, its CEO said.

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Banker of the Year, Wells Fargo shake-up, credit union nemesis: Top stories of the week

12/06/19

Citizens Bank's Bruce Van Saun is our Banker of the Year; shake-up continues at Wells Fargo with poaching of Santander's CEO; the Navy commander behind the credit union banks love to hate; and more from this week's most-read stories.

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TD, CIBC earnings misses cap hard quarter for Canadian banks

12/05/19

The country's top six banks were sideswiped by rising provisions for soured loans and slumping capital markets.

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Wells Fargo to refund checking fees after lawmaker flags issue

12/05/19

CEO Charlie Scharf said in a letter to Congress that a review is underway to determine how many customers were affected by confusion over monthly fees and that the bank will begin issuing refunds next year.

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Will Schwab use TD Ameritrade deposits to fuel banking expansion?

12/04/19

In search of new sources of revenue now that it has slashed fees on stock trades, the brokerage giant could use the influx of deposits it will get from acquiring its rival to grow its loan portfolio and add new banking services.

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SoFi cleared to offer crypto in New York

12/04/19

The online lender, which has received state approval to establish a virtual currency business, can now offer a full range of investment services — including trading in digital assets — in New York.

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