Consumer banking

BBVA will use data-driven model to start reopening branches


BBVA USA in Birmingham, Ala., says it will use a proprietary score based on multiple sources of coronavirus-related information to determine when certain branches are ready for walk-in traffic.


Pandemic is bringing out the best in bankers


Helping their customers adjust to digital banking and pay crushing bills are just a couple of ways community bankers are reaching out.


Get ready for wave of small-business defaults, PNC’s Demchak warns


With stimulus money running out and forbearances set to expire, consumer spending is bound to shrink. That's bad news for business owners and their landlords, the Pittsburgh bank's CEO says.


Referendum on data privacy coming to California in November


Two years after a consumer protection law changed how banks and other companies handle customer information, a new proposal aims for more sweeping reforms.


With virus hastening online push, does Amazon-like future await banks?


Ezequiel Szafir, CEO of Banco Santander's digital-only Openbank, sees banks of the future looking increasingly like — with online storefronts for financial products.


Citi names Titi Cole to senior post in global consumer bank


Titi Cole was recruited away from Wells Fargo to join Citi as head of global operations and fraud prevention. She’ll report to Jane Fraser, the CEO of global consumer banking.


Bankers look to Asia for glimpse of what U.S. recovery could look like


Top executives from Citigroup and Goldman Sachs offered warnings Wednesday about why the U.S. economy may be slow to bounce back from the coronavirus pandemic.


A purpose-driven CD and other ideas for advancing economic justice and diversity


Funds from a certificate of deposit at Berkshire Bank will help fuel lending to minority-owned small businesses. Mellody Hobson explains why merely ‘working on diversity’ is not good enough. And Wells Fargo ties compensation to progress on diversity targets.


Wells Fargo hires another JPMorgan alum to head wealth management


Barry Sommers, a former head of wealth management at the New York bank, is the latest high-level hire by Wells CEO Charlie Scharf.


Broadway invalidates activist investor's proxy challenge


The Los Angeles company said Commerce Mortgage, founded by former bank CEO Steven Sugarman, wasn't a shareholder by the record date for its annual meeting, even though the firm reported a 9.7% stake earlier this year.