Artificial intelligence

Worried? Angry? Where machines excel in detecting customer emotions


Banks are using emotion AI, which picks up subtle signals over text, audio and video, to help their customer service agents do their jobs better.


Where FDIC, OCC chiefs differ on post-pandemic banking


While they are not dramatically opposed, Jelena McWilliams and Brian Brooks have articulated their own ideas on postal banking and the use of artificial intelligence in lending.


Online lender Upstart launches auto loan platform


Upstart, which specializes in the use of alternative data and AI in credit decisions, will make car loans directly and sell its technology to banks and other lenders.


OCC’s proposal rightfully directs banks to upgrade


The agency’s advance notice of proposed rulemaking, which would require banks to evolve with technology, shows foresight that policymakers too often lack.


Turkish bank's virtual assistant strikes chord during a crisis


The success of Isbank's Maxi service is a lesson for all banks: Chatbots, with the right training, can provide the kind of human touch customers need in times like these.


OCC weighing major changes to its technology framework


The agency sought industry feedback on a host of potential changes to ensure that rules are “sufficiently flexible and clear in light of the technological advances that have transformed the financial industry over the past two decades."


How lenders are preparing for a wave of loan modifications


With no way of knowing just how many borrowers will need the mods after the coronavirus forbearance period ends, lenders are deploying artificial intelligence and servicing protocols to tame the ferocious piles of paperwork awaiting them.


Coronavirus scams are proliferating. Smart tech can stop them.


Artificial intelligence and machine learning are some examples of technology available now to help combat money launderers profiting from the pandemic.


AI startup Deep Labs lands $16M in funding commitments


The company, which develops "persona-based intelligence," software counts Visa and American Express among its clients.


Will coronavirus hasten arrival of fully remote bank exams?


Federal regulators are now conducting nearly all supervision off-site as a result of the pandemic. The temporary measures are stoking a debate about whether they should be permanent.