Artificial intelligence

AI models could struggle to handle the market downturn


Many new artificial intelligence and machine learning methods used for underwriting are not fully equipped to predict defaults.


Move over, tech. Banks must focus on their teams, values.


Banks are so caught up in the newest technology trends that they lose sight of the need to build a talented workforce and a purpose-driven organization.


Wells in N.Y. state of mind, coronavirus, election 2020: Top stories of the week


How New York became Wells Fargo's new center of power; banks walk fine line in preparing for a coronavirus outbreak in U.S.; bankers on Bernie's electoral chances and whether a Sanders presidency would pose a threat; and more from this week's most-read stories.


Bankers embrace new guidelines for ethical AI


Regions, Citizens, BMO and others are adopting principles IBM unveiled at Davos.


Senators alarmed by study linking loan rates to college choice


Elizabeth Warren, Sherrod Brown and three other Democrats asked nonbank lenders to ensure they comply with fair lending laws following a report suggesting they charge higher rates to those who have attended historically black or predominantly Hispanic colleges.


A new kind of British invasion: Regtech hackathons


Tech sprints that bring regulators together with bank officials, data scientists and software companies originated in the U.K. and have crossed the pond into the U.S.


Citi puts virtual agents to the test in commercial call centers


Yes, bots are taking the routine calls from business cardholders, but make no mistake — these are demanding clients from around the world who phone in from loud airports, on bad connections and speak with heavy accents.


Bank CEOs push back on climate proposals; another company leaves Libra


Citi, Goldman chiefs say they won’t be pressured to stop financing companies based on carbon footprint; Vodafone bolts from Facebook’s digital currency project.


Citigroup CEO says many branch jobs are still safe from machines


Modernizing the bank’s app and digital-banking experience won’t necessarily result in Citigroup needing fewer people in its retail bank, CEO Michael Corbat said.


How does a challenger bank earn customers’ trust? Digit CEO explains


"To wake up one day and assume everyone in America is going to be above average at math and above average rational is crazy," says Ethan Bloch, whose app is designed to help people achieve financial health.