Citizens Bank

Nonbank acquisitions pay off for Citizens


Strong mortgage and capital markets activity helped offset credit costs and one-time items in the third quarter at Citizens Financial Group. In a period of low rates, CEO Bruce Van Saun says he’d like to buy more fee-generating businesses.


Banks continue to embrace robo advisers (even if customers don’t)


Citizens Bank and Citigroup are among the financial institutions plugging away at a service that has gained little traction among customers.


Why Citizens Bank got into point of sale lending


Brendan Coughlin, head of consumer banking, explains how Citizens established its relationships with Apple and Microsoft for point of sale financing and how they've evolved.


A new kind of British invasion: Regtech hackathons


Tech sprints that bring regulators together with bank officials, data scientists and software companies originated in the U.K. and have crossed the pond into the U.S.


CFPB’s unexpected showdown with Citizens


The agency's lawsuit against the Rhode Island company — the first involving a bank under Director Kathy Kraninger — has challenged assumptions about its approach to enforcement.


CFPB sues Citizens over card fraud claims, but bank pledges to fight


The consumer bureau alleges the Providence, R.I., bank mismanaged billing error claims over a six-year period. Citizens Bank says it is “puzzled and disappointed” by the agency’s action.


Security isn't banks' only hang-up about moving to cloud


Liability for missteps by vendors, jurisdictional headaches tied to locations of servers and legacy technology are other potential impediments.


Falling used-car prices pose risk to auto lenders: Capital One CEO


The average price of a previously owned car has fallen in two consecutive months, and if the trend continues, lenders could see losses mount, Richard Fairbank said this week.


Citizens names consumer banking, customer experience chiefs


Brendan Coughlin will succeed Brad Conner as head of consumer banking, and Beth Johnson will be the bank's first chief experience officer.


Banker of the Year, Wells Fargo shake-up, credit union nemesis: Top stories of the week


Citizens Bank's Bruce Van Saun is our Banker of the Year; shake-up continues at Wells Fargo with poaching of Santander's CEO; the Navy commander behind the credit union banks love to hate; and more from this week's most-read stories.