Citizens Bank

Banks continue to embrace robo advisers (even if customers don’t)

06/26/20

Citizens Bank and Citigroup are among the financial institutions plugging away at a service that has gained little traction among customers.

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Why Citizens Bank got into point of sale lending

03/09/20

Brendan Coughlin, head of consumer banking, explains how Citizens established its relationships with Apple and Microsoft for point of sale financing and how they've evolved.

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A new kind of British invasion: Regtech hackathons

02/11/20

Tech sprints that bring regulators together with bank officials, data scientists and software companies originated in the U.K. and have crossed the pond into the U.S.

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CFPB’s unexpected showdown with Citizens

02/09/20

The agency's lawsuit against the Rhode Island company — the first involving a bank under Director Kathy Kraninger — has challenged assumptions about its approach to enforcement.

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CFPB sues Citizens over card fraud claims, but bank pledges to fight

01/30/20

The consumer bureau alleges the Providence, R.I., bank mismanaged billing error claims over a six-year period. Citizens Bank says it is “puzzled and disappointed” by the agency’s action.

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Security isn't banks' only hang-up about moving to cloud

01/21/20

Liability for missteps by vendors, jurisdictional headaches tied to locations of servers and legacy technology are other potential impediments.

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Falling used-car prices pose risk to auto lenders: Capital One CEO

12/12/19

The average price of a previously owned car has fallen in two consecutive months, and if the trend continues, lenders could see losses mount, Richard Fairbank said this week.

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Citizens names consumer banking, customer experience chiefs

12/10/19

Brendan Coughlin will succeed Brad Conner as head of consumer banking, and Beth Johnson will be the bank's first chief experience officer.

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Banker of the Year, Wells Fargo shake-up, credit union nemesis: Top stories of the week

12/06/19

Citizens Bank's Bruce Van Saun is our Banker of the Year; shake-up continues at Wells Fargo with poaching of Santander's CEO; the Navy commander behind the credit union banks love to hate; and more from this week's most-read stories.

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Banker of the Year: Citizens Bank's Bruce Van Saun

12/01/19

Once struggling to remain relevant, the Providence, R.I., bank is now an industry standout. Inside the story of its resurgence.

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