Digital payments

Treasury renews Comerica contract for benefits program hit by fraud

01/07/20

Comerica Bank won another five-year contract from the Treasury Department to run the prepaid Direct Express card program despite criticism of how it handled past fraud cases and customer service blunders.

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Digital transformation doesn't have to disrupt customer experience

12/24/19

It can be a painful process for a bank to go digital, but there are ways to ease the transition.

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Why PayPal is suing the CFPB over its prepaid card rules

12/12/19

PayPal — which is rarely thought of as a prepaid card company — has filed a lawsuit against the CFPB over its rules on prepaid accounts, underscoring the rapid changes in digital financial services and PayPal’s own expanding financial services ambitions in recent years.

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When open banking and data privacy collide

12/11/19

Banks are increasingly sharing data and must brace for new regulations protecting that data.

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Mobile and web onboarding are two different animals

12/06/19

With customers now having the opportunity to onboard across multiple devices and channels, or even through a call center, the likelihood of an inconsistent experience is drastically increased, Neal Keene of Intelledox says.

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The gaping security holes plaguing real-time payments

12/01/19

Stephen Ranzini, CEO of University Bank, says The Clearing House's RTP and Early Warning's Zelle handle enrollment, encryption and authentication insecurely.

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Not just speed: Data transfer another dividend of faster payments

11/21/19

The Clearing House argues that participants in payments transactions could share far more invoice information over its real-time network.

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'We don't hear people say, I love my bank'

11/18/19

Bryce VanDiver and Daniela Hawkins at Capco make the case that offering easy-to-use payment rewards is the way to win the loyalty of digital-only customers.

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Challenger banks bet public trusts them more than Google

11/17/19

Consumer trust issues have long been a stumbling block for challenger banks, but many say Google will face bigger obstacles.

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Bias probe or not, the Apple Card is setting a new standard for banks

11/11/19

The tech company’s card seems to be raising consumers’ expectations that they should be able to get and use a card instantly and receive useful notifications.

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