Loyalty and rewards

Wells Fargo aims for top of digital wallet with $5 bonus

03/06/20

Wells Fargo hopes to anchor its debit card at the top of customers’ digital wallets with a promotion offering users a $5 credit.

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Why more issuers see profit in secured credit cards

02/21/20

Ally Financial's recently announced $2.65 billion cash-and-stock deal for CardWorks, which offers unsecured credit cards among other products, places a high price tag on a traditionally risky product.

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CRA overhaul may get messy; Student loans vulnerable in bankruptcy

01/09/20

Fed proposal is at odds with the one offered by the FDIC and OCC; judge wants to dispel the “myth” that student loans can’t be expunged in bankruptcy.

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JPMorgan boosts annual fee on Chase Sapphire Reserve card

01/08/20

JPMorgan Chase is boosting the annual fee for customers to $550 from $450 as it adds new perks with partners such as DoorDash and Lyft.

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'What could possibly go wrong?': Comments of the week

11/21/19

Readers react to the FDIC's proposal allowing banks to hire ex-cons, regulators looking into climate-change risk at banks, whether rewards programs drive loyal customers and more.

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'We don't hear people say, I love my bank'

11/18/19

Bryce VanDiver and Daniela Hawkins at Capco make the case that offering easy-to-use payment rewards is the way to win the loyalty of digital-only customers.

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After taking a body blow from Sapphire, Amex is reaping the benefits

11/05/19

While American Express initially lost customers after JPMorgan Chase introduced the popular Sapphire Reserve premium card in 2016, the firm said it's seen a 60% increase in growth in Platinum accounts.

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Is Uber Wallet a challenger bank—or something more ambitious?

10/28/19

Uber launched a series of financial services to provide real-time wage payments and enhanced account features in a single app, seemingly putting Uber in the role of a digital bank.

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Capital One set to launch Walmart credit cards next week

09/18/19

The launch of the products comes more than a year after Capital One wrested the Walmart partnership from Synchrony Financial.

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Cardholder confusion could force issuers to simplify rewards

08/22/19

A J.D. Power official says supplemental benefits — many centered on travel cards — need to be pared down. His comments followed the company’s release of survey data that showed these hard-to-understand benefits were a drag on customer satisfaction.

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