Mobile banking

HSBC plans to double mobile bank users in cost-cutting drive

06/26/20

HSBC is planning to shift services away from its branches in a push to make more of its customers migrate to its digital and mobile channels as it embarks on a massive cost and jobs cutting program.

[more]

What BBVA aims for with new mobile app

06/24/20

The company’s U.S. chief executive says the primary goal behind the app it rolled out Wednesday is to help customers improve their financial health and avoid overdrafts.

[more]

Turkish bank's virtual assistant strikes chord during a crisis

06/12/20

The success of Isbank's Maxi service is a lesson for all banks: Chatbots, with the right training, can provide the kind of human touch customers need in times like these.

[more]

Digital banking's explosive growth compounds cyber risks, FBI warns

06/11/20

Mobile banking use has swelled since the pandemic hit, and law enforcement officials expect hackers to target the credentials of digital novices. The FBI stressed the importance of two-factor authentication and ensuring consumers know how to spot fake apps that carry malware.

[more]

JPMorgan Chase plans to let mobile customers scan in their receipts

06/11/20

The company is partnering with Sensibill, a fintech whose technology turns photos of receipts into text and helps people track and manage their expenses.

[more]

Punching above its weight: Small N.J. bank uses tech to take on big rivals

06/03/20

David Howard's leadership of the OceanFirst digital strategy and innovation team that has developed a robo adviser, an Alexa skill and other cutting-edge tools earned him recognition as one of American Banker's digital bankers of the year.

[more]

Varo Money gets new backers and closer to bank charter

06/03/20

The mobile bank raised $241 million in its Series D round of funding, and expects to receive approval from regulators to become a nationally chartered bank this summer.

[more]

‘Aha’ moments are David Tyrie’s job at BofA

06/02/20

Tyrie has advanced Bank of America’s virtual assistant Erica and rolled out easier-to-use digital products that resonate strongly with customers. Those achievements have earned him recognition as one of American Banker’s digital bankers of the year.

[more]

The fresh ideas that inspired Bank of the West's digital makeover

06/01/20

Many of the cultural changes instituted by Hisham Salama, one of American Banker’s 2020 digital bankers of the year, have led to a more agile tech team and higher customer satisfaction scores.

[more]

How Wells Fargo's tech chief is managing coronavirus response

05/18/20

Saul Van Beurden's team is tasked with keeping systems running during the pandemic, including driving equipment to homebound workers. Yet the bank must continue making upgrades demanded by regulators, investing in new technology and recruiting top talent, he says.

[more]