Digital banking

Online-only banks outshine traditional rivals — with one exception

04/02/20

Digital banks outscored brick-and-mortar banks in a recent J.D. Power study of customer satisfaction. However, the survey pointed to shortcomings in call center services, which are in high demand during the COVID-19 pandemic.

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Challenger bank Revolut hires Silicon Valley bankers to run U.S. unit

04/02/20

The U.K. company has recruited Bruce Wallace, formerly of Silicon Valley Bank, and Ronald Oliveira, who was with AvidBank, to lead its expansion here.

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Banks can stand among the economy’s first responders

04/02/20

Lenders can offer deferred payments and capitalize on digital banking to help small businesses and consumers get back on their feet.

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Microsoft will launch personal finance app with assist from Plaid

04/01/20

The app, set to roll out this month, will be offered to the 38 million Office 365 users and can connect via the data aggregator Plaid to all bank and card accounts.

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Digital training for bankers paying off in coronavirus crisis

03/31/20

Customers are more reliant than ever on digital banking tools, and institutions like OceanFirst, BBVA and M&T are thankful they had invested in teaching employees to show customers how to use them.

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Why Moven, one of the first challenger banks, is calling it quits

03/27/20

Founder Brett King will now focus on the enterprise software side of the business, which provides mobile banking software to traditional banks.

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Online lenders seek to balance the needs of borrowers, investors

03/26/20

While LendingClub, Prosper, Avant and SoFi are giving existing borrowers breaks in the short term, they're considering tightening credit as the coronavirus outbreak threatens to drag the economy into a recession.

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Bank CRE losses expected to spike; digital payments boom

03/25/20

Losses on commercial real estate aren’t expected to be as bad as the 2008 crisis; as more cities announce shutdowns, consumers turn to online payments.

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Sen. Brown proposes digital account for unbanked households

03/24/20

The legislation sponsored by Sen. Sherrod Brown, an Ohio Democrat, would require banks to offer the accounts so that consumers could easily access cornonavirus relief funds without turning to high-cost check cashers.

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Challenger bank Revolut launches in the U.S.

03/24/20

The mobile-only bank offers many standard neobank features and some added payment options.

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