News Topic: Analytics

Community bankers take pride in their personal touch with customers, but they must extend it to mobile platforms. A good start is creating digital hubs that let customers view their full financial picture in one place, a chief technology officer says. ... Read full article

People's United in Connecticut pored over all the customer data it could find to persuade customers to give the midsize bank — instead of advisory firms and investment houses — a shot at managing their money. ... Read full article

A need for risk-focused data aggregation and analytics tools is at the heart of IBM's latest acquisition for its bank consulting portfolio. ... Read full article

Artificial intelligence will reshape the job landscape at banks; people still want to open accounts at a branch; Mick Mulvaney stacks CFPB bench with political appointees; and more from this week's most-read stories. ... Read full article

Their partnership aims to make it easier for community banks and other institutional investors to vet loans that they could buy from online lenders. ... Read full article

In a move rare for the industry, the bank bought a team of data scientists to bolster its artificial intelligence efforts in areas including product recommendations and fraud prevention. ... Read full article

The data concierge service will find, obtain, clean, integrate data for financial firms, for a monthly fee. ... Read full article

Home equity lines could double over the next six years. Some banks are actively pursuing the consumer credit opportunity, whereas many still feel stung by the housing crisis, unimpressed by home equity’s comeback so far or fearful of nonbank competition ... Read full article

Banks are revamping and investing in new wholesale systems to solve the frustrations felt by corporate customers. ... Read full article

Banks such as Citigroup, Regions and TD have decided they need to offer mobile customers truly customized experiences. They are experimenting with different ways of doing so that come across as helpful without being intrusive. ... Read full article

Some banks are looking at how to translate the complicated and document-heavy mortgage lending process into the digital world of voice interactive personal assistants. ... Read full article

First Tennessee took a leap of faith to hire a young digital services company for its overhaul of mobile and online operations, and it says its decision has paid off. ... Read full article

Some banks are experimenting with virtual assistants that, going beyond the routine tasks they perform today, could offer investment advice or make mortgage loans 24/7. But will they ever be able to talk a nervous client through a market crash? ... Read full article

Community banks are less likely to close branch locations than their larger counterparts. But those branches should mix technology with the homespun local flavor customers have come to expect. ... Read full article

The image of traditional custody banks is as stodgy as it gets, but some are using machine learning to help their clients and their own research teams glean insights from massive amounts of data. ... Read full article

The time needed to close a mortgage improved nine days since the start of the year as the market has shifted to doing more purchase loans. ... Read full article

The bank uses machine learning to customize content in real time on its website for every user, based on their behavior during their session. ... Read full article

Data and analytics tools can help banks detect financial patterns that may indicate that human trafficking is occurring. ... Read full article