customer data

Data privacy regs abroad put even finest digital tools to the test

06/30/20

Technology has helped banks expand globally, but complying with country-specific laws restricting data flows is a constant struggle.

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Advice to debt collectors in pandemic times: Watch your language

06/26/20

Now perhaps more than ever, banks and their proxies need to show tact when communicating with past-due borrowers.

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Banks' digital outreach efforts amid coronavirus crisis fall short

04/06/20

Few lenders are finding creative ways to provide much-needed financial advice and emergency services online.

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OCC did its part to secure customer data. Now it’s CFPB’s turn.

03/16/20

The Comptroller's Office has provided banks with guidance on how to structure relationships with data aggregators. Now the bureau needs to focus on the bank-consumer connection.

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What the Visa-Plaid merger means for banks, fintechs

01/16/20

Visa's deal to acquire the data aggregator Plaid is likely to have ripple effects throughout the industry, including less fintech-tech tension over sharing data.

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JPMorgan Chase moves to block fintechs from screen scraping

01/02/20

The bank is leaning on its direct API relationships with the major data aggregators rather than letting third parties ask customers for usernames and passwords to access account information.

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Fintech, bank conflict heats up; Deutsche plans bonus cuts

12/16/19

Fintechs want access to customers’ financial data, but banks are resisting, on security concerns; Deutsche Bank may cut bonus pool 20% after 14% drop last year.

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Will the fintech bubble burst?; banks using customer data for retail offers

12/03/19

The number of fintech startups has declined rapidly; several banks are using customer data to help customize retail offers.

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Challenger banks bet public trusts them more than Google

11/17/19

Consumer trust issues have long been a stumbling block for challenger banks, but many say Google will face bigger obstacles.

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CFPB complaint portal will remain public, with changes banks sought

09/18/19

The agency put to rest speculation that it might take the database offline, yet new disclosure statements are meant to combat the notion that a complaint proves a company’s guilt.

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