customer data

OCC did its part to secure customer data. Now it’s CFPB’s turn.


The Comptroller's Office has provided banks with guidance on how to structure relationships with data aggregators. Now the bureau needs to focus on the bank-consumer connection.


What the Visa-Plaid merger means for banks, fintechs


Visa's deal to acquire the data aggregator Plaid is likely to have ripple effects throughout the industry, including less fintech-tech tension over sharing data.


JPMorgan Chase moves to block fintechs from screen scraping


The bank is leaning on its direct API relationships with the major data aggregators rather than letting third parties ask customers for usernames and passwords to access account information.


Fintech, bank conflict heats up; Deutsche plans bonus cuts


Fintechs want access to customers’ financial data, but banks are resisting, on security concerns; Deutsche Bank may cut bonus pool 20% after 14% drop last year.


Will the fintech bubble burst?; banks using customer data for retail offers


The number of fintech startups has declined rapidly; several banks are using customer data to help customize retail offers.


Challenger banks bet public trusts them more than Google


Consumer trust issues have long been a stumbling block for challenger banks, but many say Google will face bigger obstacles.


CFPB complaint portal will remain public, with changes banks sought


The agency put to rest speculation that it might take the database offline, yet new disclosure statements are meant to combat the notion that a complaint proves a company’s guilt.


Throw your old data analytics out the window


Changes in consumer behavior patterns will force banks to reassess the information they use to attract customers.


Even after breach, Capital One is 'all in' on the cloud


The company still intends to shut down its data centers next year even as the recent hacking that exposed the data of some 100 million people raised questions about its aggressive embrace of cloud computing.


Your data's just sitting there. Machine learning can change that.


The technology can help banks get the most out of the vast amounts of information at their disposal.