customer data

CFPB complaint portal will remain public, with changes banks sought


The agency put to rest speculation that it might take the database offline, yet new disclosure statements are meant to combat the notion that a complaint proves a company’s guilt.


Throw your old data analytics out the window


Changes in consumer behavior patterns will force banks to reassess the information they use to attract customers.


Even after breach, Capital One is 'all in' on the cloud


The company still intends to shut down its data centers next year even as the recent hacking that exposed the data of some 100 million people raised questions about its aggressive embrace of cloud computing.


Your data's just sitting there. Machine learning can change that.


The technology can help banks get the most out of the vast amounts of information at their disposal.


'Another day, another hack': Comments of the week


Readers react to Capital One's massive data breach, raise alarm to The Bancorp's expansion in CRE securitizations, defend fintechs offering retirement plans and more.


House revives effort to allow nontraditional data in credit scores


The bill, similar to legislation that passed the chamber last year, would permit the inclusion of items such as rent and telecom payments to help consumers build their credit profiles.


As mobile apps proliferate, data protection has to keep up


Banks and third parties must work together to safeguard data being shared when a customer uses mobile apps.


Goldman Sachs shares a lesson it's learned about Main Street


Customers of Marcus, the consumer lending arm that launched in 2016, defy easy categorization, according to an executive at the Wall Street bank.


As CFPB mulls privatizing database, consumer complaints mount


The Consumer Financial Protection Bureau received over a quarter-million complaints in 2018, according to analysis by an advocacy group that urged the agency to maintain public access to its database.


OCC official provides more detail on financial innovation pilot


The head of the agency's innovation office said the program will be available only to OCC-regulated institutions.