U.S. Bank

How U.S. Bank, People's United use tech to predict customer needs


The two banks are among those deploying advanced analytics to give customers advice before they may even know they need it.


Banks that want equality must walk the talk


To help stop a cycle of systemic racism, bankers need to focus on advancing Black employees to leadership positions and create long-term relationships with Black-owned businesses.


U.S. Bank ties expense report management to virtual cards


The bank worked with TravelBank, a fintech, to offer virtual cards and an app that automatically generates expense reports.


Banks are stepping up tech for people with disabilities


U.S. Bank and Regions revamped their apps with accessibility in mind; JPMorgan Chase built a branch for customers who are deaf. Such efforts can help banks appeal to more customers in existing markets.


Banks model site search upgrades on Google


BBVA and U.S. Bank are fine-tuning the search functions on their sites and apps to improve navigation, sales and customer retention.


How U.S. Bank remade its summer internship for social-distancing era


The Minneapolis company, like other banks, moved its program for college students online because of the coronavirus pandemic. Here’s a look at what improved and what was lost.


Uncertainty about CFPB has banks leery of small-dollar lending


Trump-appointed regulators gave the industry the green light to offer installment loans during the pandemic. But with concerns that the light could turn red in 2021, bankers remain extra cautious.


Wells Fargo buys $14B of delinquent mortgages tied to pandemic


The amount far surpassed that of any other servicer required to purchase Ginnie Mae-backed loans that were 90 days past due.