Regions Bank using IBM’s Watson to answer customer questions


The artificial intelligence engine will handle simple queries directly, feed information to customer service reps for others, and analyze all calls.


Inside KeyBank's tech turnaround


KeyBank is deploying new technology designed to improve the online and mobile banking experience as well as guide the conversations branch employees are having with customers. The move comes on top of steps to modernize its IT infrastructure.


IBM launches challenge to Ripple and Swift


The tech company has taken World Wire, its blockchain-based cross-border payments network, live in 72 countries.


Credit union blockchain consortium enlists IBM to plot expansion


CULedger and the computing giant will work to develop blockchain technologies, create new products and improve existing ones.


Bankers have another data security issue to worry about


Banks want to encourage innovation by extending access to outside developers, but customer data remains vulnerable while in use by an application.


Bank automation demand spurs IBM-fintech partnership


As robotic process automation expands into day-to-day lending operations, IBM is teaming up with UiPath, a startup that specializes in the new technology.


Startups take on stress-testing tech


Fintechs are developing data-crunching, automated products that seek to help banks precisely calibrate capital levels. The banks' goal is to pass stress tests while maximizing returns to investors.


Is regulators' green light on AML tech a game changer?


Bank and credit union regulators issued a statement giving institutions the go-ahead to try artificial intelligence and other emerging tech to detect money laundering. It's just what some institutions have been waiting for.


Fighting financial crime without excluding the underbanked


Promontory Financial Group CEO Eugene Ludwig says AI tools can remove the risks — and discrimination — involved in opening the U.S. financial system to newcomers.


Why IBM's purchase of Red Hat matters to banks


The merger could help make open source and cloud computing more commonplace at banks. But it may have an unintended consequence as well.