There's no replacing the human touch of branch banking


The coronavirus pandemic has forced some branches to close, but demand for in-person advice remains strong.


Citi’s new credit card perk gives Amazon edge in winning big orders


Citigroup plans to let credit-card customers finance big purchases on over longer periods of time — a deal that may spur sales at the e-commerce giant while boosting the bank’s interest-bearing balances.


Retailers, tech giants shouldn't get ILCs. Especially now.


For too long, nonbanks have been allowed to form industrial loan companies to operate as banks without Fed oversight. This regulatory pass should not be given during a crisis.


Amazon, Goldman will offer small-business lines of credit


The venture with Goldman Sachs represents the first time Amazon has let a third party control the underwriting process of one of its financing offerings.


Even with FDIC endorsement, fintechs' path to becoming banks is bumpy


Recent steps that would help nonbank lenders enter the traditional banking system, like a proposal clarifying the industrial loan company charter, are needed but face strong opposition.


SoFi hires exec from Amazon to lead deposit, card businesses


The addition of Maria Renz shows how much emphasis the San Francisco fintech is putting on operations and customer experience.


Bankers see payments firms as fintech enemy No. 1


Banks, especially smaller ones, are more worried about the competitive inroads that Apple Pay, Venmo and others have made than they are about tech companies' incursions into other financial segments, according to a new survey by Promontory Financial.


Turning up the volume on Alexa


Consumer response to banking by smart speaker has been underwhelming. But a handful of financial institutions keep plugging away in hopes customers warm to the advantages of verbal commands instead of pushing buttons.


Banks' big tech spending is testing shareholders' patience


Investors think the billions being shelled out to keep up with the likes of Amazon might be better spent elsewhere.


BofA's lofty market aspirations; Amazon working on palm payments


Moynihan says the bank’s consumer market share could be doubled; retail terminals would connect customer’s hand print with their card information.