Branch management

Banks sharpen focus on cost-cutting as revenue outlook dims


With the coronavirus pandemic intensifying and hopes for a quick economic recovery fading, banks large and small are reducing headcounts, shuttering branches, shedding office space and generally trying to trim expenses wherever they can.


Don’t underestimate the power of branches post-pandemic


Digital banking has ramped up during the coronavirus lockdown but customers will seek somewhere to go as cities reopen. A branch could provide that safe haven.


Fifth Third rethinks new-branch designs in light of coronavirus


The pandemic won’t halt the Cincinnati bank's plan to open about 100 branches in the Southeast, but features could be added to accommodate social distancing.


Bank CRE losses expected to spike; digital payments boom


Losses on commercial real estate aren’t expected to be as bad as the 2008 crisis; as more cities announce shutdowns, consumers turn to online payments.


Banks wrestle with coronavirus challenges; Swedbank’s AML fine


Some banks have closed branches or restricted access and bank tech resources are being overwhelmed; bank pays a record SKr4 billion ($400 million) for issues.


Banks cutting back on branch services to contain spread of coronavirus


Many institutions said they would close branches, operate drive-throughs only, limit lobby visits to appointments or take other protective steps. Yet others want to stay open to promote public confidence in the banking system.


PNC ordered to pay ex-employee $2.4M in sexual harassment case


A New Jersey jury has put banks and other businesses on notice about their liability for incidents involving clients who mistreat employees in the workplace.


First Republic adding half-dozen branches in Manhattan


The San Francisco bank is also bulking up in Florida and Wyoming, no-tax states where many of its affluent clients have retired or have second homes.


10 fintech forecasts for the ‘20s


A seasoned investor in startups offers his top predictions for the coming decade. Among them: Big tech firms will become big players in financial services.


JPM wins a place in China; banks again warned about replacing Libor


The bank is the first U.S. one approved for a majority-owned securities unit in China; the FSB said banks must get serious about replacing the benchmark.