Machine learning

OCC’s proposal rightfully directs banks to upgrade


The agency’s advance notice of proposed rulemaking, which would require banks to evolve with technology, shows foresight that policymakers too often lack.


OCC weighing major changes to its technology framework


The agency sought industry feedback on a host of potential changes to ensure that rules are “sufficiently flexible and clear in light of the technological advances that have transformed the financial industry over the past two decades."


Coronavirus scams are proliferating. Smart tech can stop them.


Artificial intelligence and machine learning are some examples of technology available now to help combat money launderers profiting from the pandemic.


Small banks don't have to take a backseat to fintechs


A combination of digital and cloud capabilities, data gathering and regulatory experience should give smaller banks an edge over nonbanks.


AI models could struggle to handle the market downturn


Many new artificial intelligence and machine learning methods used for underwriting are not fully equipped to predict defaults.


Move over, tech. Banks must focus on their teams, values.


Banks are so caught up in the newest technology trends that they lose sight of the need to build a talented workforce and a purpose-driven organization.


Bankers embrace new guidelines for ethical AI


Regions, Citizens, BMO and others are adopting principles IBM unveiled at Davos.


Citi puts virtual agents to the test in commercial call centers


Yes, bots are taking the routine calls from business cardholders, but make no mistake — these are demanding clients from around the world who phone in from loud airports, on bad connections and speak with heavy accents.


Visa’s Plaid deal shows you can teach an old dog new tricks


The acquisition will vastly expand Visa's platform, giving it nearly Amazon-like influence.


How does a challenger bank earn customers’ trust? Digit CEO explains


"To wake up one day and assume everyone in America is going to be above average at math and above average rational is crazy," says Ethan Bloch, whose app is designed to help people achieve financial health.