Machine learning

Bankers embrace new guidelines for ethical AI

02/21/20

Regions, Citizens, BMO and others are adopting principles IBM unveiled at Davos.

[more]

Citi puts virtual agents to the test in commercial call centers

02/07/20

Yes, bots are taking the routine calls from business cardholders, but make no mistake — these are demanding clients from around the world who phone in from loud airports, on bad connections and speak with heavy accents.

[more]

Visa’s Plaid deal shows you can teach an old dog new tricks

01/16/20

The acquisition will vastly expand Visa's platform, giving it nearly Amazon-like influence.

[more]

How does a challenger bank earn customers’ trust? Digit CEO explains

01/13/20

"To wake up one day and assume everyone in America is going to be above average at math and above average rational is crazy," says Ethan Bloch, whose app is designed to help people achieve financial health.

[more]

What embracing agile methods has done for U.S. Bank

01/06/20

Werner Loots, the bank’s first head of transformation, is helping the bank redesign how work is done, then streamlining and digitizing as much as possible.

[more]

The rise of the invisible bank

01/05/20

Digital banking will become less visible because it will be embedded in other daily activities with the help of AI, voice interfaces and other emerging technologies.

[more]

Digital transformation doesn't have to disrupt customer experience

12/24/19

It can be a painful process for a bank to go digital, but there are ways to ease the transition.

[more]

What will bank jobs look like in the future? OceanFirst has an idea

12/19/19

Chris Maher, CEO of OceanFirst Financial, shares how employees’ roles have already changed and his bank’s efforts to help them navigate AI.

[more]

What will bank jobs look like in the future? OceanFirst has an idea

12/16/19

Chris Maher, CEO of OceanFirst Financial, shares how employees’ roles have already changed and his bank’s efforts to help them navigate AI and other emerging technologies.

[more]

What will bank jobs look like in the future? OceanFirst has an idea

12/16/19

Chris Maher, CEO of OceanFirst Financial, shares how employees’ roles have already changed and his bank’s efforts to help them navigate AI.

[more]