Online banking

High rates alone won't make direct banks' customers happy, study says

03/21/19

J.D. Power found that customers who have a variety of accounts with an online-only bank are far more satisfied than those with just checking or savings accounts.

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Acquisition provides mortgage lender entree into digital banking

03/14/19

Gateway Mortgage Group says its launch of a digital-only bank is scheduled for this summer.

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From SBA chief to fintech backer

03/06/19

Karen Mills, who led the Small Business Administration from 2009 to 2013, is joining the Eastern Bank spinoff Numerated as an adviser and investor as it tries to bring online-lending technology to community banks.

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Facebook veteran: Banks have big AML blind spot

03/05/19

Criminals are inventing new ways to hide dirty money amid transactions for digital goods bought and sold on everything from Amazon to game-app sites. Banks need to wake up to the threat, says Ben Duranske, Facebook Payments' former compliance chief.

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HSBC: Fintech deal will provide access to midsize businesses in U.S.

02/26/19

Neptune Financial, an online business lender, will help the global bank reach commercial customers it was missing before and could ultimately be a $1.5 trillion opportunity, an HSBC executive says.

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Why this small bank created a separate, digital-first brand

02/25/19

Midwest BankCentre in St. Louis, with the help of a stable of fintechs, started Rising Bank to keep up with big banks in the hunt for deposits and millennial customers.

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Banks try new tools to learn what doesn't click in digital

02/20/19

Page views and sales results don't explain which customers do what, and why they do things (or don't do them), in online and mobile banking.

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Flaws in testing may be real source of Wells Fargo's tech failure

02/08/19

The bank says it has restored access, but it hasn’t explained how a fire-suppression system at one facility could cause a nationwide outage across all of its channels, or how its system as a whole could have been left so vulnerable to the incident.

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Softbank in big fintech push; Analyzing BB&T-SunTrust deal

02/08/19

The company’s investment in a small business lender is said to be the biggest ever in Europe; the merger may raise questions from regulators, spur more mergers.

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Wells Fargo glitch causes widespread outage, leaves customers fuming

02/07/19

Customers reported being unable to access online banking, mobile banking or their debit cards.

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