Online banking

'Millennials can see through this': How banks' marketing to Gen Y misfires


April Rudin, CEO of the Rudin Group, offers advice on tailoring marketing to younger audiences and women.


Fintech competition drives Dollar Bank into online lending


The Pittsburgh bank is using software initially developed by a fellow mutual to help build out its platform.


Latest to seek ILC charter is Japanese e-commerce firm


Rakuten joins a growing list of fintechs trying to enter the regulated banking sector. All have faced their share of obstacles.


Regions' big investment in digital is paying off


The Alabama bank, which is spending hundreds of millions on technology, says the ability to make faster credit decisions is one reason digital metrics such as checking account openings are soaring.


How MUFG’s ‘digital hybrid’ bank raised $7B in deposits


Pierre Habis, president of PurePoint Financial, explains how the digital bank and small network of paperless branches are meeting consumers’ needs.


Customers’ satisfaction with mobile apps is slipping, J.D. Power says


Huntington, Capital One and Citi are tops with consumers, but overall satisfaction scores have declined as users have been overwhelmed by the constant rollout of new features.


Can student lending lift BankMobile into the black?


The digital bank has grand ambitions for its new student loan refinancing platform as it looks to finally turn a profit for its parent company, Customers Bancorp.


How Citizens Bank is rethinking mobile and online banking


Bruce Van Saun, CEO, shares details of the new digital channels the bank is building for consumers and small-business customers.


Fifth Third's Joel Kashuba on the art and science of design


Kashuba, who heads design and innovation at Fifth Third Bank, says looks matter even to the common credit card.


Cross River poaches execs from student refinancing firm Laurel Road


The execs were hired for their focus on loan origination, portfolio management and securitization.