Online banking and self-service options for customers free branch workers to focus on business development. Employees will need to step up to the challenge or they'll be left out.
Citigroup's return on tangible common equity rose in the first quarter, but stubbornly high expenses and costly technology investments may make it hard for the bank to hit its targets for this year and next.
Small banks rise up against “onerous contracts and sometimes mediocre digital offerings”; Quarles warns banks to speed up preparations for Libor sunset.
The head of Fiserv hinted that it will pitch the point-of-sale platform Clover, which it would get in the First Data deal, to community banks as a way to defend their small-business market share from Square.
