Citizens Financial

PPP loan forgiveness, BofA’s cost cutting, Amex’s cloud commitment: Top stories of the week


The SBA issues guidance on Paycheck Protection Program loan forgiveness; after staffing up for PPP, Bank of America may need to delay investments to meet cost targets; American Express has leaned hard on cloud tech to help employees work at home during the pandemic.


Smaller branches, more versatile staff: Citizens Bank's new normal


The Rhode Island company's post-pandemic plan also includes returning some overseas call center functions to the U.S. and bringing its office staff back in phases, says CEO Bruce Van Saun.


Banks tore up digital scripts once pandemic hit


U.S. Bancorp, Wells Fargo, WSFS and others were already deeply engaged in digital transformations before the coronavirus crisis led them to pivot — quickly.


Banks’ digital upgrade plans unshaken by coronavirus


Citizens, Regions and others say business investments initiated before the COVID-19 pandemic, including technology improvements and new consumer offerings, are on track.


With new digital bank, RBC joins crowded field


The Canadian banking giant has the resources and the tech know-how to build a digital-only bank in the U.S., but can it set itself apart from the likes of Capital One, Ally, Citizens Bank and Goldman Sachs?


Citizens to buy restaurant advisory shop in bid to boost fee income


The deal for Trinity Capital in Los Angeles would further strengthen the company's capital markets capabilities.


Suddenly, expenses rising faster than revenue at regional banks


Citizens Financial Group’s fourth-quarter results highlight the challenges regionals face in generating top-line growth.


Citizens names new CEO of private wealth subsidiary


The Providence, R.I., bank said that Rick Suarez would succeed Rob Clarfeld as head of Clarfeld | Citizens Private Wealth.


What Truist pressure? Regionals insist they're in no rush to merge


BB&T and SunTrust showed that big-bank mergers are still possible, but top executives at other large regional banks say that a knee-jerk response would be a mistake.


BofA's 'productive paranoia,' GSEs' next moves, debt collecters' letdown: Top stories of the week


BofA’s do-no-harm approach to AI; looking at what comes next for Fannie and Freddie now that they get to keep their earnings; ruling cuts short debt collectors’ victory lap over CFPB proposal; and more from this week’s most-read stories.