B of A gives its bot time to become a banker
Bank of America is giving its 'erica' chatbot more time to learn the nuances of language and banking basics. A profanity filter is one recent addition. ... Read full article
Bank of America is giving its 'erica' chatbot more time to learn the nuances of language and banking basics. A profanity filter is one recent addition. ... Read full article
Current, an app debuting Tuesday, updates the joint account for an era of tweens with smartphones. ... Read full article
Readers weigh in the effect of Federal Reserve actions on wealth distribution, how a new startup could reduce overdraft fees, Watson's attempts to catch rogue traders, and more. ... Read full article
Wells Fargo is piloting features that could help customers boost savings or plan for a trip. ... Read full article
Researchers have found serious flaws in the way transport layer security protocols — a longstanding bulwark of online banking — have been modified for mobile apps. ... Read full article
The startup Dave (just Dave) sells an app that forecasts short-term bank balances and sends users small-dollar advances when necessary, part of a wave of efforts to improve consumers’ financial health using digital tools. ... Read full article
U.S. Bank and BMO share how they are ceaselessly tearing apart and revamping mobile, online and other retail channels in search of a "unified customer experience" and efficiency. ... Read full article
The development of mobile mortgage solutions has to strike a delicate balance between self-service and making humans readily available for the stressful process. ... Read full article
Banks have long believed that the key to sparking mobile payments is better incentives, but U.S. Bank is taking that to the extreme with a new product that pays triple points for such purchases. ... Read full article
A freewheeling discussion (over beers) about the future of branches with Tom Brown of Second Curve Capital and Dave Martin of BankMechanics at the Trump National Doral hotel in Miami during American Banker’s Retail Banking 2017 conference. ... Read full article
Digit's decision to charge a monthly fee for its savings help speaks to the challenge of making fintech profitable. ... Read full article
Bank of America has added new features to its mobile banking app in an effort to build flexibility in mobile wallet options and more closely tie payments to financial services.l ... Read full article
Most banks still struggle to make it simple for customers to open new accounts entirely on mobile devices. ... Read full article
American Banker readers share their views on the most pressing banking topics of the week. Comments are excerpted from reader response sections of AmericanBanker.com articles and our social media platforms. ... Read full article
MySpend, the app created by TD Bank and Moven, is a hit in Canada. The companies have signed an agreement to extend exclusivity to the U.S. ... Read full article
From SoFi to Venmo, fintech competitors are creating a customer experience that is so fast and easy community bankers like Julieann Thurlow cannot help but worry. ... Read full article
As banks work to integrate their mobile apps with their physical channels, the march toward universal cardless ATM technology continues. ... Read full article
Technology is moving at light speed beyond smartphones. To compete in this environment, banks need to zero in on solving for basic human needs. ... Read full article
B of A's Cathy Bessant and Michelle Moore have a few suggestions for women who want to advance and RBC's Janice Fukakusa sets a new pay benchmark for female executives. Plus, Bank of the West's Nandita Bakhshi and Citi's Yolande Piazza. ... Read full article
Retail-focused Provident Bank has added an on/off switch that allows customers to suspend their debit cards. A few big banks rolled out similar features last year. ... Read full article