Mobile banking

How is your bank failing in mobile and online? This software firm wants to show you

10/04/18

Glassbox, a digital customer management company based in London, allows banks like JPMorgan Chase and Bank of America to use data and analytics to study customers' behavior.

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Fee-fighting app expands into savings, money management

10/02/18

Truebill, which started as a subscription management app and grew into one targeting bank fees, is now offering automated savings and financial management.

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USAA road-testing augmented reality app for car buying

09/24/18

By using the app, which will go live Monday in a pilot program, customers can point their phone at a vehicle and get an augmented reality overlay that provides all its critical info: the make, model and year of the car, as well as its price range and other information.

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Bank of America's Cathy Bessant: The Most Powerful Woman in Banking

09/23/18

Cathy Bessant, Bank of America's chief operations and technology officer and American Banker's Most Powerful Woman in Banking for 2018, keeps testing the limits of what the industry can do, while pushing herself at the same time.

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Alexa is expanding its reach. Will banks miss out?

09/21/18

Amazon's voice assistant will soon be in cars and even microwaves, but banks have not yet proven to customers they can serve them with conversational tech.

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Why those high-profile bank glitches just won't stop

09/18/18

Several hard realities, including legacy technology and the pace of change in software and apps, leave firms vulnerable to outages that stir public outcry.

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Union Bank names Warner Bros. exec its digital chief

09/18/18

Julie Demarigny will be in charge of mobile and online strategies at the San Francisco bank.

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SunTrust patches glitch that knocked out mobile, online banking

09/18/18

The Atlanta bank warned that some customers may experience intermittent access. A routine system upgrade gone awry caused the problem.

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More changes at Goldman; SunTrust outage continues

09/18/18

Goldman's lending and deposit-taking division gets a new chief, while its EMEA head take's responsibility for Goldman's business outside North America; SunTrust's website and mobile app down for second day.

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SunTrust glitch takes down online, mobile service

09/17/18

The bank chalked up its outage to "a normal system upgrade that experienced technical difficulty."

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