News Topic: Mobile banking

Customers of the Pittsburgh company were unable to access their accounts via online and mobile channels for several hours on Tuesday. ... Read full article

The chatbot at DBS’s digital bank in India handles most customer service questions but can also sense when it is time to hand something off to a real person. ... Read full article

The most innovative projects shared at Digital Banking 2017 involve embedding banking in popular devices and apps like Facebook Messenger and Amazon Echo. ... Read full article

Digital banking services should solve consumers' problems and offer them advice, and they must rely on artificial intelligence and other cutting-edge technology, bankers from TD, RBC and Bank of the West said. ... Read full article

Too many consumers don't fully understand how the apps work and don’t trust that their data is secure, a new J.D. Power study shows. ... Read full article

The bank-owned person-to-person network formally went live Monday, enabling direct transfer of funds across 30 U.S. financial institutions. There are a lot of questions around whether it can compete with the current kings of P-to-P — Venmo and PayPal — but ... Read full article

Mobile remote deposit capture is said to be just the first of many tech patents the company will seek to enforce. That could cost banks that use its technologies a lot of money. ... Read full article

Readers chime in on banks being problem-solvers, Jamie Dimon’s ties to Trump, a new mortgage app, CFPB catching heat over the Wells Fargo account scandal, and more. ... Read full article

The following is a recap of the 2017 slate of honorees picked by the tech journalists at American Banker, led by Digital Banker of the Year Michelle Moore of Bank of America and including four finalists. ... Read full article

Alice Milligan has pushed Citi to introduce dozens of mobile enhancements intended to simplify customers' interactions with the bank. ... Read full article

At CIBC, Aayaz Pira is quickly turning ideas into apps, including its new mortgage one, with the help of its recently formed innovation hub. ... Read full article

Regions Financial's tool that helps customers find the right account for themselves is among the reasons why Andy Hernandez is a Digital Banker of the Year finalist. ... Read full article

Here are some major ways that mobile banking, P-to-P payments and fintech are changing banking. ... Read full article

Bank of America has spent years catching up to peers on customer service. Its next objective: using insight from customer feedback to shape a top-tier digital experience. When the haters hate, Michelle Moore listens. ... Read full article

A new survey finds that 14% of small and medium-size businesses switched banks last year and 18% are considering switching this year. Doug Brown senior vice president of FIS, explains why, and what banks should do about this. ... Read full article

The Spanish bank is opening its APIs to outside developers as Bank of America tests a new data-sharing model with aggregators. ... Read full article

The gray-bearded ATM would seem like a goner since mobile usage is surging and cash withdrawals are flatlining. But banks such as JPMorgan, B of A and PNC are pouring money into overhauling them in a bid, oddly enough, to attract a younger generation of ... Read full article

A dozen years after it pioneered the technology, the company now says any bank or credit union using RDC is infringing on its innovation. ... Read full article