The underbanked rely on mobile access more than online or in-person contact. Therefore, the U.S. must follow developing countries’ leads and let consumers sign up for mobile-only accounts. ... Read full article
Customers of National Capital Bank in Washington wanted mobile banking with remote deposit capture, but the community bank first had to find a new CEO. ... Read full article
The rapid advancement of social media platforms into the payments and finance markets, as well as millennials' devotion to apps like Venmo, were major factors driving a 47% increase in the U.S. digital person-to-person payments market last year. ... Read full article
The bank’s clients now have a simpler alternative for logging in to treasury management and other commercial accounts, part an effort by bankers to offer business customers more convenient high-tech services that are still secure. ... Read full article
Bank of America is revamping its retail network and upgrading its ATMs as it rolls out a new type of branch that bridges the physical and digital worlds. ... Read full article
Yolande Piazza has been serving in the role on an interim basis since Heather Cox left for USAA. ... Read full article
A recent trip to the branch reveals how even the oldest channel fails to understand, let alone, solve customer problems. ... Read full article
It is a fallacy that customers respond only to monetary rewards. Banks should use psychological rewards to drive digital product sales just as popular mobile apps do. ... Read full article
American Banker readers share their views on the most pressing banking topics of the week. Comments are excerpted from reader response sections of AmericanBanker.com articles and our social media platforms. ... Read full article
The U.K. challenger bank will reportedly bring the singer on as a brand ambassador, with an option to acquire a stake in the company ... Read full article
Tala, based in Santa Monica, Calif., makes its loan decisions after analyzing data on the mobile phones of users in Kenya and the Philippines. ... Read full article
The risk, complexity and psychological biases related to financial products make them ill-suited for push-based selling tactics. Instead, banks should use their digital channels to help customers decide what they want. ... Read full article
EQ Bank, BankMobile and solarisBank offer insights to how they built their digital-only banks with design thinking, new products and money management tools. ... Read full article
Banks are helping customers build healthy financial habits through their apps. The tools could also strengthen customer retention when rates go up. ... Read full article
The new office will look for ways to improve UX for customers in digital and traditional channels. ... Read full article
The story of MPESA, Kenya’s mobile money system, and how it came to partner with banks to give all people access to financial services. ... Read full article
The digital personal financial management company is eyeing Europe as it expands its geographic footprint. ... Read full article
Home improvement lender EnerBank USA expects half of its loans will be originated on the app it built *in-house*, which promises near-instant approvals. ... Read full article
The unit of Customers Bancorp considers the visualization and animation features of its new app, which will show users if their money is dwindling or growing and where it's going, special enough to apply for a patent. ... Read full article
With another $60 million in writedowns, BBVA Compass has taken $90 million in goodwill impairment charges related to its $117 million acquisition of the neobank Simple. ... Read full article
