News Topic: Mobile banking

The regional bank’s first-year CEO is doing some expected things, like offering more products through digital channels, and making a few surprising moves, like inviting all credit card customers to switch to lower-rate loans. ... Read full article

Adding retirement accounts broadens the app's offerings to millennial clients. ... Read full article

Mobile banking, oddly enough, is redefining the role of call center agents as customers handle routine tasks on their smartphones and reach out for help with bigger-picture questions. ... Read full article

The biggest thing going for recent mobile apps launched by Wells Fargo and JPMorgan Chase may not be any digital innovation associated with them. ... Read full article

The banks' newest offerings hope to attract young clients and keep them there for life. But they face stiff competition. ... Read full article

Community banks are spending on technology to expand without having to build new branches. ... Read full article

Letting employees decide when they get paid through a mobile app that connects to a bank's prepaid card can serve the same purpose as a payday loan but cost the consumer less. ... Read full article

Cort O’Haver, the successor to Ray Davies at Umpqua, has a plan to preserve human relationships in mobile and online banking. ... Read full article

Catering to young clients, Finn by Chase blends instant account access, emojis and PFM tools. ... Read full article

The Midwest bank said that digital usage rose 400% after a makeover of online and mobile banking platforms that was meant to make them more customer-friendly, more competitive with big banks and quickly responsive to customer feedback. ... Read full article

Stash is the latest young fintech to pair debit and savings products with financial advice as it competes for millennial clients. ... Read full article

The Wyomissing, Pa.-based firm is forgoing cash offers in favor of a more complicated plan that involves spinning the unit off to shareholders, who will then trade their stakes for shares in a Clearwater,Fla-based community bank in a tax-free exchange. ... Read full article

In many countries, customers bank for free, but the reality is the poor largely subsidize “free” banking services through overdrafts and consumer loan payments. This model is seriously flawed, but it is about to change. ... Read full article

BBVA has launched a new mobile app that is designed to help people in the U.S. send money to friends and family in Mexico — more quickly and cheaper than traditional remittance methods. ... Read full article

Readers weigh in on how women can advance in business, the regulatory playing field for banks and nonbanks, the CFPB's payday loan rule, ATM withdrawals made through mobile wallets, and more. ... Read full article

Banks such as Citigroup, Regions and TD have decided they need to offer mobile customers truly customized experiences. They are experimenting with different ways of doing so that come across as helpful without being intrusive. ... Read full article

Consumers are looking for high-tech services, not just higher deposit rates, in deciding where to park their cash, a top JPMorgan executive said in discussing the company's explosive deposit growth in the third quarter — and whether it will continue. ... Read full article

In experimenting with a chatbot on its mobile app, TD Bank will have to tackle the same issue facing several of its rivals — how to automate conversations with consumers and decide at what point it’s time to switch to a human. ... Read full article