customer data

The challenge for virtual banking: Getting bots to care

09/28/18

AI-powered assistants will change the customer experience for the better, but first they must achieve a more human level of service, executives said during a discussion at Finovate.

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CFPB report on data collection is silent on threat of breaches

09/26/18

The bureau's findings and request for information came after acting Director Mick Mulvaney had cited data security as a flaw at the agency.

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Small banks need big data to maintain customer service edge

08/21/18

Community bankers take pride in their personal touch with customers, but they must extend it to mobile platforms. A good start is creating digital hubs that let customers view their full financial picture in one place, a chief technology officer says.

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Don't let that data you're sitting on go to waste

08/21/18

To compete with fintech startups, banks need to find more ways to use the mountains of data already at their disposal.

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Nonbank threat rises; Betting on M&A

08/13/18

Private equity firms are making loans to midsize businesses and online banks are winning deposits by paying 2% interest; Goldman hires a veteran M&A banker.

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Capital One mends fences with aggregators, opens access to data

08/10/18

Capital One's dispute with Plaid raised questions about the ability of banks and aggregators to work together. But the end of that fight, and Capital One's deal with Finicity, show common ground can be reached — eventually.

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BofA backlash, Facebook’s bad deal and selling a century-old bank: Top stories of the week

08/10/18

The Trump administration's stance on immigration is causing headaches for some banks, how a tiny black-owned bank is turning to fintech to turn itself around; why banks are rejecting Facebook's offer to share data and more from this week's most-read stories.

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Cybersecurity compliance deadline looming, says NY regulator

08/08/18

Financial companies have less than a month to address a third round of cybersecurity requirements, the agency warned.

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Facebook's offer has takers; rates rising on risky business loans

08/08/18

The company says several banks and credit card issuers are interested in data sharing; rates may go even higher when corporate borrowers need to refinance.

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Facebook wants banks to share data; Zillow gets into mortgages

08/07/18

But data privacy is likely to deter banks from partnering with the social media company; the online listings company wants to "reshape" the market.

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