News Topic: customer data

Other aggregators came to the bank's defense, while one CEO suggested Plaid's very public protest was unfounded. ... Read full article

People welcome help managing their money, and they don’t mind their own data being analyzed, as long as the result is easy-to-digest information and recommendations they can act upon, JPMorgan’s Kelli Keough said at the In|Vest conference. ... Read full article

Capital One Financial Corp. is limiting how account data flows to outside apps for managing finances, prompting a backlash from the bank’s customers who say they have been locked out of their own information. ... Read full article

Banks will need to evolve further and faster to reach consumers in an interconnected, always online world, according to industry leaders. ... Read full article

At American Banker’s Digital Banking conference in Austin, industry leaders grappled with philosophical questions about artificial intelligence and the rapidly evolving expectations of customers. ... Read full article

New European Union privacy rules could serve as a guide for U.S. banks. ... Read full article

Deadlines imposed by U.S. and EU regulators are giving banks intercontinental whiplash. ... Read full article

Envestnet's aggregator rolls out PFM features meant to appeal to younger clients — and links to Alexa. ... Read full article

The technology platform powerhouse is betting on integration, but competitors eye disruption. ... Read full article

A new set of principles by Envestnet’s Yodlee, Quovo and Morningstar's ByAllAccounts aims to settle a much-debated issue in data sharing: which party is liable when a hack occurs. ... Read full article

Citigroup, Synchrony and other banks are using so-called "journey analytics" to spot weaknesses along the entirety of a customer's interactions with the bank. ... Read full article

Consumers who regularly pay their bills on time for things such as their cable and mobile phones should be able to build their credit histories. ... Read full article

Banks often get pushback for spending on improvements to service, but these investments could help retain customers for decades. ... Read full article

The agency's acting chief said hundreds of data breaches justified a halt on collecting information from firms, but experts question that logic. ... Read full article

SunTrust let about eight weeks pass before telling the public that data tied to 1.5 million customers had been stolen. ... Read full article

Readers weigh in on the use of blockchain in property records, Mulvaney's efforts heading the Consumer Financial Protection Bureau, the need for financial standards in banking and more. ... Read full article

With consumer privacy issues in the spotlight, Citibank is betting its app — as an offering from a trusted data partner — will be more appealing than those from unknown brands or companies that have less liability if security breaches occur. ... Read full article

Developers will struggle to create apps that can be used seamlessly across institutions unless banks can learn to share programming data in a consistent way. ... Read full article