Branch banking

Coronavirus through the eyes of front-line bankers

05/13/20

Often overlooked in narratives about essential workers, branch and call-center employees are responding to challenges posed by the COVID-19 crisis. They’ve processed emergency-relief loans late into the night, coached customers unfamiliar with mobile banking and made house calls to elderly account holders.

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Fifth Third rethinks new-branch designs in light of coronavirus

04/21/20

The pandemic won’t halt the Cincinnati bank's plan to open about 100 branches in the Southeast, but features could be added to accommodate social distancing.

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Banks' digital outreach efforts amid coronavirus crisis fall short

04/06/20

Few lenders are finding creative ways to provide much-needed financial advice and emergency services online.

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Branch plans during outbreak, foreclosure pause, Wells Fargo's new top lawyer: Top stories of the week

03/20/20

Banks cutting back on branch services — or closing stores outright — to slow spread of coronavirus; Trump administration to halt foreclosures as pandemic worsens; Wells Fargo hires TD's Ellen Patterson as general counsel; and more from this week's most-read stories.

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More banks shut down branch access as COVID-19 spreads

03/19/20

Truist, Key, Fifth Third and PNC became the latest banks to restrict branch access to the drive-through window or appointment only.

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Branches brace for staff shortages, rush for cash

03/18/20

The coronavirus outbreak has led many banks to close branches, but for those that remain open, it's a new normal.

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JPMorgan Chase closing 1,000 branches to help slow pandemic

03/18/20

The biggest bank in the U.S. will temporarily close 20% of its branches, following recommendations by health experts. It said it would also operate its remaining branches at reduced hours.

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Banks cutting back on branch services to contain spread of coronavirus

03/16/20

Many institutions said they would close branches, operate drive-throughs only, limit lobby visits to appointments or take other protective steps. Yet others want to stay open to promote public confidence in the banking system.

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Stepping in where banks are pulling back

02/27/20

When small banks leave the community, it makes sense for credit unions to fill the void.

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FDIC sign getting makeover for digital age

02/20/20

The agency said it wants feedback on changing its ubiquitous logo greeting customers at branches and ATMs to address technological changes, shifting consumer behaviors and bank-nonbank partnerships.

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