News Topic: Branch banking

The mishandling of the two former employees’ complaints, detailed in documents and by former OSHA officials, raises questions about the government’s treatment of whistleblowers throughout the financial services industry. ... Read full article

Bankers who shake more hands, ask more questions and, yes, hand out more business cards than the competition will win more clients. ... Read full article

Banks are adding videoconferencing at branches, but consumers might prefer to video chat from their phones. Unlike with mobile banking, shirts and pants will likely be required. ... Read full article

The branch manager was terminated after she reported conduct by at least three private bankers working under her that she believed to be bank, wire and mail fraud. ... Read full article

Customer services are between two human beings. The quality of their exchange is more important than the resolution. ... Read full article

The Pittsburgh bank is developing new products, simplifying old ones and modernizing its workplace based on detailed feedback from consumers, small businesses and employees in an attempt to create a bank they all like better. ... Read full article

Community banks are less likely to close branch locations than their larger counterparts. But those branches should mix technology with the homespun local flavor customers have come to expect. ... Read full article

The $2.6 billion-asset parent of TBK Bank is acquiring nine branches from Independent Bank Group. ... Read full article

The $13.7 billion acquisition could have significant implications for swipe-fee revenue and other grocers' in-store branches. It also raises the question of whether the Seattle e-commerce Goliath will soon set its sights on the financial services ... Read full article

With the first half of 2017 drawing to a close, bank executives gathered this week at the Morgan Stanley Financial Services conference to discuss their companies’ performance thus far and, more important, outline their priorities for the rest of the year ... Read full article

The nation's largest bank is dominant in New York, California and Texas, but it has little presence in the Mid-Atlantic and upper Midwest. ... Read full article

Readers weigh in on the in-store branch model, how community banks hone their message, the difficulty cash-strapped consumers face in finding bank loans, and more. ... Read full article

The acquirer of the failed Milwaukee bank passed on assuming control of 107 in-store locations, but drawing a sweeping conclusion about the state of in-store banking from one story is difficult. ... Read full article

The role of branches in consumers' lives may be changing in the digital age, but brick-and-mortar locations are here to stay. To adapt, Citizens Bank has begun a "10-year process" of retrofitting its branch network. ... Read full article

Executives at the embattled bank made clear Thursday that they are not discarding its long-standing strategy of selling additional products to existing customers. ... Read full article

Readers weigh in the effect of Federal Reserve actions on wealth distribution, how a new startup could reduce overdraft fees, Watson's attempts to catch rogue traders, and more. ... Read full article

Despite a categorical denial this week by Wells Fargo CEO Tim Sloan, former employees like Yesenia Guitron say trawling for immigrants was routine. ... Read full article

Even as units of a larger holding company, local banks fight the perception that they can’t provide sophisticated services like corporate or private banking. Executives say that unifying the brand will help Synovus better compete against larger players. ... Read full article