News Topic: Branch banking

OceanFirst in New Jersey shuttered more than a third of its branches but says nearly all the customers stuck with the bank because it trained employees to show customers how to go digital. ... Read full article

Bank of Princeton will also buy $190 million in deposits as part of the deal. ... Read full article

The combination of their convenient branch networks and strong digital offerings makes large, national banks tough to beat in dispensing financial guidance, consumers say. ... Read full article

CEO Greg Carmichael says the Cincinnati bank will hire bankers in Denver, Dallas and Houston as part of a broader expansion into fast-growing markets that are home to lots of midsize firms. It is also interested in buying more fee-based businesses. ... Read full article

Associated Banc-Corp in Green Bay, Wis., said Wednesday that it will close 17 branches as part of a previously announced deal to buy 32 branches from Huntington Bancshares. ... Read full article

The advent of self-service apps has reduced the frequency of customer-employee interactions at banks, but that just makes face-to-face time all the more valuable. ... Read full article

JPMorgan Chase’s planned expansion into more than a dozen new markets threatens community banks and larger institutions alike. ... Read full article

As head of Santander Bank’s retail network, Colleen Clancy will be in charge of more than 600 branches and over 4,100 employees across eight states. ... Read full article

The Wilmington, Del., company has identified the 30 branches it plans to close or sell following its acquisition of Beneficial Bancorp in Philadelphia. Most the the closures will take place in Pennsylvania. ... Read full article

Balances from the 52 branches Flagstar bought from Wells Fargo fell by 22% between the deal's announcement and closing, forcing the Michigan company to adjust the math for earning back tangible book value. ... Read full article

Christopher Kay will oversee the Buffalo, N.Y., bank's branch and ATM networks as well as development of products and services that seek to mimic the cutting-edge offerings of other industries. ... Read full article

Staffers at the bank's flagship, multilevel branch in Manhattan say wearable tech has proven ideal for discreet communication among each other to speed customer service. ... Read full article

Sales goals aren’t simply a number to hit, they’re a measure of customer satisfaction and should be treated accordingly. ... Read full article

Readers react to efforts to improve bank branches, weigh the Consumer Financial Protection Bureau's decision to pull back on enforcing the Military Lending Act, consider efforts to build finetch sandboxes and more. ... Read full article

A reimagined local experience is the best way banks can forge emotional connections with their consumers, industry experts say. ... Read full article

The central bank’s top regulatory official discussed how the Fed is using listening sessions in isolated communities to understand the effect of losing the one bank in town. ... Read full article

Banks may be more focused on implementing the newest or flashiest technologies, but good customer service ensures these initiatives are successful. ... Read full article

Currently, the vast majority of bank tellers are female and most don’t earn a living wage. ... Read full article