What I learned from 26 minutes in a branch
A recent trip to the branch reveals how even the oldest channel fails to understand, let alone, solve customer problems. ... Read full article
News Topic: Branch banking
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Wanted at Wells Fargo: Three new deputies to run retail bank
Wells Fargo community banking head Mary Mack is seeking three new deputies and shaking up regional leadership of the division she inherited after a bogus-account scandal. ... Read full article
Why branch bankers shouldn't fear bots
While much of artificial intelligence technology is about automating tasks, it also holds the possibility of enhancing bankers' ability to serve customers. ... Read full article
How one big bank aims to bridge the gap between digital, branch banking
MUFG Union Bank is launching PurePoint Financial, a largely online savings bank that will still offer opportunities for face-to-face interaction. ... Read full article
First Eldorado to buy eight Illinois branches from MidCountry Bank
The move will more than double the size of Eldorado's branch network, while allowing MidCountry to exit the market. ... Read full article
Seacoast silences critics — for now — with improved results
The Florida company, which hit an aggressive profit goal last year, is planning its first investor day later this month to outline longer-term goals. ... Read full article
TCF’s tough-guy CEO had a soft spot for working-class customers
Longtime TCF Chairman and CEO Bill Cooper, who died Tuesday at the age of 73, is being remembered as an innovator who never forgot where he came from. ... Read full article
B of A to open as many as 60 branches in fast-growing cities
The company will continue its push into affluent markets as it continues to scale back its branch count elsewhere. ... Read full article
Millennials aren't the mystery they're made out to be
They are not a number to be pushed through an algorithm. They are people, each with unique goals and stories. ... Read full article
Pushy sales won't work. Building a rapport will
So-called branch experts may recommend aggressive sales techniques, but the most successful sales teams talk the least about the bank’s products and services. ... Read full article
Why this bank is struggling to crack the Boston market
Webster Financial was unable to hit its loan and deposit goals in Boston last year as it prioritized relationship building over cut-rate pricing. ... Read full article
Howard Bancorp in Md. is planning to raise $36M
The company said it could use proceeds for repaying debt and acquisitions, among other things.age%22:Hz�/̘ ... Read full article
BBVA hosts Amazon lockers in Austin branches
Add package pickup to the growing list of things banks are doing with branches as foot traffic declines. ... Read full article
B of A, Wells branches vandalized in D.C. before inauguration
Windows smashed, no injuries reported. ... Read full article
Regions counters branch-closing costs with improved loan yields
Quarterly profit improved despite a spike in noninterest expenses. ... Read full article
Record loan originations boost Webster’s 4Q profit
Strong growth in commercial and CRE lending also led record to interest income in the quarter. ... Read full article
Wells' new pay plan is 'not that radical' – and that's good news for rivals
The embattled company's new incentive pay plan appears to resemble those used by other banks, which suggests that regulators are unlikely to demand big changes throughout the sector. ... Read full article
The anti-laundering penalty box
Violations of Bank Secrecy Act and anti-money-laundering compliance remains a hot topic for financial institutions as regulators can bar them from branch building and bank acquisitions. Here are some notable regulatory actions that are still unresolved. ... Read full article