Branch banking

Banks in rural areas need to step up their mobile game

08/27/19

As branches in remote areas disappear, banks run the risk of losing business to fintechs.

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Warren wants answers from Wells Fargo on closed-account fees

08/21/19

After a news report said the bank kept alive accounts customers thought they had closed, Sen. Elizabeth Warren told acting CEO Allen Parker in a letter that Wells is "still fundamentally broken."

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The power of the pat on the back

08/01/19

If your employees are unhappy, your customers will be the first to notice. Showing a little appreciation may be an investment in keeping both.

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Wellness app inspires KeyBank effort to make branches more relevant

07/30/19

Building off the popularity of its personal financial management tool, HelloWallet, the Cleveland bank is now offering in-person financial checkups as a way to deepen customer relationships.

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Frost Bank bumps up against familiar challenge: A dearth of tech talent

07/25/19

The San Antonio bank has had little trouble hiring retail bankers to staff its new Houston branches, but it’s having a harder time filling IT and cybersecurity jobs at its headquarters, said CEO Phil Green.

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Inside BB&T-SunTrust’s community reinvestment plan

07/22/19

Will the new commitment, which is 5% over what the banks have reinvested recently on their own, assuage advocacy groups' concerns about the merger?

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JPMorgan won’t let revenue risks curtail expansion plan

07/16/19

The likelihood of Fed rate cuts is causing banks to plan for less net interest income, but it would be a mistake for JPMorgan to back off its move into new markets and tech investments, Jamie Dimon says.

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How MUFG’s ‘digital hybrid’ bank raised $7B in deposits

07/09/19

Pierre Habis, president of PurePoint Financial, explains how the digital bank and small network of paperless branches are meeting consumers’ needs.

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Make building your brand an inside job

07/08/19

Community banks need to focus more on how their employees talk about the bank and less on new competition moving in.

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Core-banking crossroads, leaner Capital One, defending CECL: Top stories of the week

07/05/19

Questioning whether core-banking technology is nearing a 'big shake-up'; Capital One keeps closing branches, even as rivals open them; FASB chair defends CECL, saying 'the benefits justify the cost'; and more from this week's most-read stories.

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