News Topic: Branch banking

Jefferson Financial Federal Credit Union will gain three locations, along with $138 million in loans, as part of the transaction. ... Read full article

New data from the FDIC shows that banks with less than $10 billion of assets are ceding deposit share to their larger rivals. What can they do to keep pace? ... Read full article

JPMorgan's chief cautioned against expanded regulation for big companies, arguing that businesses contribute to the economy. ... Read full article

It will also invest in mortgage and small-business lending and in neighborhood revitalization efforts there. The moves are part of a nationwide expansion by the largest U.S. bank. ... Read full article

When the Birmingham, Ala., bank was rethinking its branch strategy, it had to reconsider the role of its tellers. Ultimately, it decided to transition those workers to a more general banker role that emphasizes meaningful conversations with customers and ... Read full article

The Minneapolis bank is betting that it has the heft — and the brand recognition — to compete for deposits in states where its biggest rivals already dominate. ... Read full article

Financial institutions need to manage expectations about what they can offer customers or they risk losing credibility with customers. ... Read full article

Financial institutions need to ask more direct questions about when — if ever — their existing customers like to use mobile banking and when they want human help. ... Read full article

To improve video conferencing adoption, banks are advised to focus on one particular group of clients. ... Read full article

The Pittsburgh regional detailed plans to enter a number of new markets with its digital bank and carefully chosen branch openings. ... Read full article

The digital advice startup had no one with knowledge of branch banking. A board member told them to call Mike Reed, JPM's former retail branch chief. ... Read full article

When bank customers are treated poorly by branch employees, it can damage the relationship even if the specific issue is effectively resolved. ... Read full article

A first-in-the-nation ordinance, passed by the city council in the wake of the Wells Fargo scandal, would require banks that want the city’s business to reveal if they have sales quotas for employees. It remains to be seen, though, whether Mayor Eric ... Read full article

There's a battle being waged by Bank of Montreal and its smaller rival, Canadian Imperial Bank of Commerce, as they compete against JP Morgan Chase and almost 200 other lenders in so-called "Chicagoland" — one of the toughest banking markets ... Read full article

The rents are steep and they don't generate much revenue, but some banks believe that airport branches still have a role to play in their retail strategies — particularly as advice centers. ... Read full article

New legislation to offer banking services at post offices comes with some flawed assumptions, but payday lending needs an overhaul. ... Read full article

SunTrust will operate a branch inside Hartsfield-Jackson's main domestic terminal and operate 16 ATMs throughout the airport. Wells said its revenue had been declining. ... Read full article

JPMorgan Chase and Wells Fargo are following Silicon Valley's lead by offering new fee-free accounts. While there are risks involved, the cost of doing nothing would be significant, analysts said. ... Read full article