Small banks don’t have to win the tech race to come out ahead
Good customer service, layered with new technology, gives community banks an advantage over big banks. ... Read full article
Good customer service, layered with new technology, gives community banks an advantage over big banks. ... Read full article
Rep. Denver Riggleman, R-Va., explains why he’s introduced legislation requiring greater transparency over the Federal Reserve’s incoming payment system. ... Read full article
Linda Lacewell, New York’s superintendent of financial services, said the CFPB's debt collection proposal does not go far enough to protect consumers. ... Read full article
Fintechs that simply offer cosmetic upgrades to the cumbersome American banking system won't survive. ... Read full article
In addition to launching an automated investing app, the bank created a dedicated adviser unit to provide personal service to customers when they need it. ... Read full article
Banks have to be more resourceful with technology and less dependent on high interest rates. ... Read full article
The core-banking provider Temenos, based in Geneva, was drawn to Kony's strong U.S. presence, its software for banks and a special app it owns. ... Read full article
As branches in remote areas disappear, banks run the risk of losing business to fintechs. ... Read full article
The CFPB is giving the public an additional 30 days so consumer groups have more time to respond. ... Read full article
Banks are discovering that streamlining mobile apps and websites goes a long way toward improving customer satisfaction. ... Read full article
The Alabama bank, which is spending hundreds of millions on technology, says the ability to make faster credit decisions is one reason digital metrics such as checking account openings are soaring. ... Read full article
Kindur and Finhabits are trying to create retirement plans for people who lack them. Are banks missing an opportunity? ... Read full article
Flybits is building a marketplace to connect banks with third parties that might want to share data across channels. ... Read full article
Banks can fine-tune their apps so the customer doesn't give up halfway through a cumbersome sign-up process. ... Read full article
The neobank, which has 3.5 million European customers, is starting with fee-free checking, a debit card and real-time transactions. It's part of a wave of competition arriving from overseas. ... Read full article
The technology has become controversial for its potential for bias. Notre Dame professor Kevin Bowyer explains what his studies of this issue have found. ... Read full article
Many might think that the technological disruption of the industry is already underway, but it’s likely that the most significant restructuring is still yet to come. ... Read full article
Monzo has been adding roughly 200,000 users a month in the U.K., and is hoping to replicate that success as it launches in the U.S. ... Read full article
The increased mobile engagement at U.S. Bank goes back to Ankit Bhatt letting customers tell him — and, many times, show him — what needs to improve. ... Read full article
The Apple co-founder offered advice on how to create successful products, why he craves privacy and why companies should value engineers and inventors. ... Read full article