News Topic: Mobile technology

Whether they’re thwarting cyber thieves or building out new apps, bank chiefs say hefty tech investments are now a cost of doing business — but they have to convince shareholders. ... Read full article

Shari Van Cleave, head of Wells Fargo Digital Labs, says the bank is experimenting with artificial intelligence and augmented reality to create new ways to present data to customers. ... Read full article

There's no reason that today's millennial-friendly microinvesting apps can't switch focus from spare change to real assets, industry executives warn. ... Read full article

The move is part of a larger trend to provide enterprise customers with tech capabilities available to retail customers. ... Read full article

The program has expanded to seek startups in Chicago and Wisconsin for mentoring and potential partnerships. ... Read full article

Investing in technology has been an important focus for banks. But big questions remain about these investments, including how best to pay for them. ... Read full article

The outgoing head of the ICBA reflects on how technology and partisan politics have changed policymaking over the past 15 years. ... Read full article

Previously the head of commercial banking, Tory Nixon — also a former NFL cornerback — will now oversee the bank's digital strategy. ... Read full article

Community banks are slowly warming up to the pricey technology to reduce their reliance on branches, speed up transactions and provide convenience for customers. ... Read full article

Customers are sprinkling symbols into their texts, and it's a challenge for banks to fine-tune systems to support the use of the cartoon code in communications. ... Read full article

One fintech has a new twist on gamification — tie savings contributions to achievement in the most popular games. ... Read full article

The estimated costs of recent digital glitches at BB&T, TD and Wells Fargo are in the hundreds of millions of dollars, but contractual and economic realities make it hard for banks to sue vendors for the money or fall back on insurance policies. ... Read full article

Aspiration Bank relies on software tools to pull data from diverse sources to prevent fraud in account applications. ... Read full article

Relying on data such as income, location and spending habits, bank apps are delivering customized financial advice and tips relevant to the consumer, such as details about local events. ... Read full article

A quarter of banks say they’ve experienced a mobile security incident in the past year. Many still lack basic security protections on employees’ devices, according to a study that came out this week. ... Read full article

Some Wells Fargo customers on social media Thursday afternoon expressed frustration with not being able to log in to accounts digitally. The San Francisco bank responded in a tweet acknowledging the problem. ... Read full article

The bank will allow its customers to apply for car financing online and receive a decision within minutes. ... Read full article

Scores of customers have been unable to use digital channels to access accounts for more than a week, and many have taken to social media to voice their displeasure with TD’s response to the outage. The lesson for other banks: Test new platforms, and test ... Read full article