Banks try new tools to learn what doesn't click in digital


Page views and sales results don't explain which customers do what, and why they do things (or don't do them), in online and mobile banking.


Small-business fintech Nav raises $45 million


The Salt Lake City company, which connects small-business owners with lenders like JPMorgan and BofA, plans to use the funds to expand its partnerships and customer base.


Ripple's bank creep, LendUp's new CEO, regulatory competition: Top stories of the week


One bank's push to use Ripple's XRP in cross-border payments; LendUp spins off credit card business, names new CEO; a worrisome resurgence of rivalry among the banking agencies; and more from this week's most-read stories.


Add BMO Harris to list of banks aligning with auto fintechs


The Chicago bank's new partnership with AutoGravity mirrors others struck this year by JPMorgan Chase and U.S. Bank with providers of mobile apps that bundle the car-buying and lending processes.


Startups' new approach to PFM: Sit back, let us handle it


The latest personal financial management tools provide a more passive approach for customers that analyzes patterns and suggest ways to fix issues.


Even in the cloud, banking is tied to legacy tech


Serverless computing has its proponents — Capital One and BBVA among them — but the service hasn’t yet proven it can fulfill general systems needs in banking.


Umpqua Bank names first head of innovation


Käthe Anchel is expected to help push Umpqua’s recent focus on what it calls the “human-digital” banking experience.


Where banks can boost transparency in payments


At this year’s Swift Business Forum in New York, executives said banks can build "more intelligent routing" to speed up payments and reduce the cost of processing and delivery.


Banks won't 'like' this offer from Facebook


Facebook is seeking customer data from big banks. Executives say it's not clear what the benefit would be, but the drawbacks are easy to tally.


Fintech vendors keep reinventing themselves, and banks struggle to keep up


Vendors keep merging, and new ones keep forming. For banks, the change brings access to more options, but shorter relationships.