Mobile technology

Small banks don’t have to win the tech race to come out ahead


Good customer service, layered with new technology, gives community banks an advantage over big banks.


FedNow payments system would be a real-time disaster


Rep. Denver Riggleman, R-Va., explains why he’s introduced legislation requiring greater transparency over the Federal Reserve’s incoming payment system.


N.Y. regulator voices objections to CFPB's debt collection plan


Linda Lacewell, New York’s superintendent of financial services, said the CFPB's debt collection proposal does not go far enough to protect consumers.


Where banking-fintech partnerships fall short


Fintechs that simply offer cosmetic upgrades to the cumbersome American banking system won't survive.


Why BOK Financial gave its robo adviser human backup


In addition to launching an automated investing app, the bank created a dedicated adviser unit to provide personal service to customers when they need it.


Traditional banks continue to flirt with obsolescence


Banks have to be more resourceful with technology and less dependent on high interest rates.


Temenos will buy digital banking software vendor Kony


The core-banking provider Temenos, based in Geneva, was drawn to Kony's strong U.S. presence, its software for banks and a special app it owns.


Banks in rural areas need to step up their mobile game


As branches in remote areas disappear, banks run the risk of losing business to fintechs.


CFPB extends comment period on debt collection plan


The CFPB is giving the public an additional 30 days so consumer groups have more time to respond.


Cure for banking app fatigue: Make things simpler


Banks are discovering that streamlining mobile apps and websites goes a long way toward improving customer satisfaction.