News Topic: Consumer banking

Merchants have been challenging surcharge bans in numerous states on free-speech grounds. They have the wind at their backs following another court victory on Wednesday. ... Read full article

The aim is not just to get consumers to act on a credit card offer or open a savings account, but to use the insight gleaned to build long-term relationships — without coming across as manipulators. ... Read full article

But bank will benefit long-term from tax reform; judge says accounting firm failed to detect mortgage fraud that did in Colonial Bank. ... Read full article

Carter Bank & Trust’s founder shunned internet banking and handled most executive duties himself. He died in April and his successor, Litz Van Dyke, is now working at breakneck speed to modernize this once-hidebound Virginia bank. ... Read full article

After visiting with dozens of banks, tech firms and retailers, the CEO of the Delaware bank concluded that he needed to create a customer experience department but could leave blockchain development to his larger rivals. He also gained valuable insights ... Read full article

Credit card debt hit $807 billion in the fourth quarter of 2016, with consumer balances on average exceeding $4,800, according to a report released by the Consumer Financial Protection Bureau. ... Read full article

Readers sound off on Mick Mulvaney’s plan to hire political appointees at the Consumer Financial Protection Bureau, question what’s behind the failure of Washington Federal Bank for Savings in Chicago, react to an argument that Equifax must endure, and ... Read full article

Banks are looking for ways to capture and retain deposits as interest rates rise, including promotional offers and focusing on relationship banking. ... Read full article

Jones, who was CFO until last year, succeeds Robert Wilmers, who passed away unexpectedly last week. ... Read full article

It was a bad year for the CEO of Equifax, the founder of a high-flying fintech and the regulatory agency bankers love to hate. ... Read full article

Regional and community banks will offer low-cost or no-cost financial products through Bank On, which has already reached agreements with Regions Bank, Wells Fargo and SunTrust. ... Read full article

This year has been very good to regional banks, bitcoin investors and several bank CEOs who pulled off big deals or successfully refined business models. ... Read full article

The executive tasked with reshaping Wells Fargo's embattled retail banking unit will now also be responsible for mortgage, auto and student lending. ... Read full article

Robert Wilmers joined M&T in 1983 when it had just $2 billion of assets and built into a regional powerhouse with $120 billion of assets and operations in a dozen states. ... Read full article

Executives at small banks are wary about 2018 as concerns about lackluster loan demand, low yields and rising deposit prices abound. ... Read full article

Jenn LaClair will replace Chris Halmy, who is retiring. She most recently headed up PNC's business bank. ... Read full article

In a relationship-based business, it’s not enough to sell your customers a sharp tool to pay for things. You also have to help them avoid cutting themselves with it. ... Read full article

Some are in new roles or replacing legends, others are embracing new strategies or eyeing big deals and at least one is currently out of banking — but could soon resurface. Here are the industry executives to keep an eye on in 2018. ... Read full article