News Topic: Consumer banking

In experimenting with a chatbot on its mobile app, TD Bank will have to tackle the same issue facing several of its rivals — how to automate conversations with consumers and decide at what point it’s time to switch to a human. ... Read full article

A who’s who of banking industry executives turned out for the annual celebration of the Most Powerful Women. Pam Joseph won’t be the next CEO of TSYS after all, but Jamie Dimon seems to be setting JPMorgan Chase up for a female CEO. Does Marianne Lake have ... Read full article

Cathy Bessant, the winner of American Banker's most powerful woman in banking, talks about the "nobility" of banking and how the business helps to change people's lives. ... Read full article

While disappointed with the CFPB's actions in recent years, bankers said they want to see a campaign platform before making a decision on the agency's director. ... Read full article

The financial crisis gave Mary Navarro an unprecedented opportunity to change banking for the better — and she delivered. ... Read full article

Verba's two-decade career at one of the East Coast's fastest-growing banks began with an old-fashioned letter to a local bank when she was in her late 40s and an epiphany about work-life balance. ... Read full article

One of the missteps in banks’ attempts to build productive sales and service cultures is overemphasizing sales processes and tactics while underappreciating product knowledge. ... Read full article

Kate Quinn has raised U.S. Bancorp's profile by emphasizing culture above all else. ... Read full article

The Federal Reserve's nationwide preparedness plan for cash emergencies is being put to a unique test in Puerto Rico. Stocks are being replenished with daily flights, but the lack of power to ATMs and branches is contributing to reports of cash ... Read full article

The workers who have been brought back do not include any of the more than 5,000 employees who were fired for alleged misconduct, according to the company. ... Read full article

The Dallas subprime auto lender named Juan Carlos Alvarez de Soto CFO on Friday. He succeeded Ismail Dawood, who had been CFO since December 2015 after working at Bank of New York Mellon. ... Read full article

The explosion of interest in digital assets this year, and the multiplying of their market value, are making cryptocurrency debit cards newly attractive. Banks could partner with intermediaries or issue the cards directly, but obstacles remain before that ... Read full article

Tim Welsh has spent his first two months on the job thinking about how to make U.S. Bank as central to consumers’ lives as Amazon, develop new personal financial management services, and expand into new cities. ... Read full article

Ocwen Financial reached a settlement with 10 states where it can't acquire servicing rights for eight months but it will not face any financial penalties. ... Read full article

Stephen Sessler, the director of mortgage banking at the $4 billion-asset Camden National Bank, provides other lenders a peek at the benefits and pitfalls of digital mortgages. ... Read full article

The first-of-its-kind study was an acknowledgment that as consumers rely more on digital banking channels, the nation's largest banks are competing more against each other and less against smaller institutions. ... Read full article

The identity theft threat created by the Equifax hack and the growth of online lending have given software makers a platform to pitch products that rely on selfies, scans of driver’s licenses and other nontraditional ID methods. ... Read full article

Separate apps for banking and PFM are too much for most customers to handle, so the Canadian bank is adding automated advice and savings to mobile banking — and it’s relying on artificial intelligence and predictive analytics to make it all work. ... Read full article