The Hancock Shaker Village, with help from banks and other professional groups, established an award named after the late chairman and CEO of M&T Bank.
When M&T Bank was acquiring Wilmington Trust in 2011, it tapped into Abigail Mrozinski's deep understanding of its newly added wealth business to help the merger go smoothly.
The stars aligned for the two longtime rivals to join forces, and some observers speculate that other regional banks will need to strike similar partnerships if they hope to remain competitive. But others say such deals are rare because they're hard to pull off.
Christopher Kay will oversee the Buffalo, N.Y., bank's branch and ATM networks as well as development of products and services that seek to mimic the cutting-edge offerings of other industries.
Executives are reluctant to pull back on their big investments in technology, arguing they must stay competitive and that they have flexibility in other areas to trim costs if growth begins to stagnate.
