Synchrony Financial

'Where everyone is going': How analytics is changing the customer experience

05/09/18

Citigroup, Synchrony and other banks are using so-called "journey analytics" to spot weaknesses along the entirety of a customer's interactions with the bank.

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Bad credit-card debt is getting cheaper, but good luck buying it

03/09/18

U.S. banks are sitting on a $1.03 trillion mountain of credit-card loans. More borrowers are starting to default. Yet lenders know they can't sell souring debt to just any collector.

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Synchrony's tighter loan standards yielding mixed results

01/19/18

The Stamford, Conn.-based credit card issuer saw improvement in late payments by its customers, but the pace of loan growth also slowed during the fourth quarter.

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Consumer lending 2017: Bold bets and strategic exits

12/13/17

In a year of political upheaval and weak commercial credit growth, lenders sought to capitalize on an economic bright spot — consumer spending — by reviving the personal loan, allying with fintechs and exiting traditional business lines that no longer made sense.

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10 financial services players to watch in 2018

12/12/17

Some are in new roles or replacing legends, others are embracing new strategies or eyeing big deals and at least one is currently out of banking — but could soon resurface. Here are the industry executives to keep an eye on in 2018.

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Otting approved as comptroller; OMB head may lead CFPB too

11/17/17

Mnuchin’s former business associate is likely to be sworn in next week; Mulvaney, as a congressman, called the CFPB a “joke” and co-sponsored a bill to kill it.

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Why Synchrony and PayPal are joining forces

11/16/17

The deal for PayPal’s consumer loan portfolio will make Synchrony a bigger player in e-commerce. And the agreement helps the Silicon Valley payments giant achieve its goal of reducing its exposure to the credit cycle.

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Synchrony allays fears about rising credit losses

10/20/17

The store-branded credit card issuer reported that more borrowers fell behind on their payments in the third quarter. Still, net earnings were stronger than expected.

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Credit card issuers face peril from rise in store closures: Report

06/28/17

Synchrony Financial and Alliance Data Systems are particularly vulnerable to recent shifts in Americans’ shopping habits, according to new research from Moody’s Investors Service.

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CFPB warns lenders over controversial credit card offers

06/08/17

The agency recently sent a letter to nine banks urging them to stop offering deferred interest cards, arguing that consumers are often unaware of the risks involved.

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