Mary Mack

Wells Fargo: How to reinvent a culture

09/28/20

Mary Mack, who heads Wells Fargo's consumer banking and small business division, talks about the challenges of reforming a bank's culture from the inside, the rise of women in the banking industry and reaching customers who need their services the most

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How regional banks edged out larger rivals in reputation rankings

08/31/20

The results of the American Banker/RepTrak Survey of Bank Reputations underscore the importance of communicating in a crisis.

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Wells Fargo consumer chief may testify of 'fear' her predecessor inspired

08/17/20

Mary Mack is expected to say that other employees were scared of Carrie Tolstedt, according to the bank’s regulators. Tolstedt, one of five former Wells executives facing civil charges in connection with the bank’s phony-accounts scandal, could be fined as much as $25 million.

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Wells Fargo hires another JPMorgan exec as shake-up continues

02/11/20

Mike Weinbach will lead consumer lending as part of a reorganization that will change the responsibilities of three longtime bank executives.

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Wells Fargo's Scharf sows unease while considering change

12/27/19

Intense scrutiny from poker-faced CEO Charlie Scharf is prompting executives at the bank to ponder their units’ strategies — as well as what’s in store for their own careers.

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Wells Fargo creates new roles in latest effort to satisfy regulators

07/31/19

The San Francisco bank is moving two executives into new positions who will report to consumer banking head Mary Mack.

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Wells Fargo expands board, mulls changes to auto loan pricing

05/29/19

The scandal-plagued bank announced Wednesday that it is adding a board member with deep experience in accounting. It is also considering a switch to flat pricing in indirect auto lending, a change long favored by consumer advocates.

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Fighting payment fraud, rate chasers, and a dearth in diversity: Top stories of the week

10/12/18

How banks and network providers combat real-time payment fraud; online banks try new pricing strategies; the Most Powerful Women in Banking call for greater leadership diversity; and more from this week's most-read stories.

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In shadow of #MeToo, women execs call for greater leadership diversity

10/05/18

At American Banker's annual Most Powerful Women in Banking gala on Thursday evening in New York, honorees urged the industry to promote more women and people of color.

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Wells Fargo ‘not done’ fixing issues, but on its way: Mary Mack

10/05/18

Mary Mack, the head of consumer banking at Wells Fargo, said Thursday the San Francisco bank has made significant progress in fixing its culture after a series of scandals over the past two years.

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