As offices empty out, CRE picture looks bleak
Commercial real estate is facing another crisis as companies shift to work-from-home policies. Banks and regulators should brace themselves. ... Read full article
News Topic: Behavioral economics
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CFPB to hold symposium on behavioral economics
The event is the bureau's second in a series on consumer protection policy. The first dealt with the agency's authority to penalize firms for unfair, deceptive or abusive acts and practices. ... Read full article
This behavioral metric could help banks get ready for next downturn
The Money Anxiety Index, a measure of consumer saving and spending habits, has started rising off a 50-year low. The economist who created it says that means another slump is nearing, and that banks should use the intel in pricing deposits and making other ... Read full article
Build better tools to build better customer relationships
Tech innovation isn't just about creating more bells and whistles. It can also help deepen client bonds. ... Read full article
‘Incompetence reigns in the Senate': Comments of the week
Readers react to President Trump considering a credit union regulator to head of the Consumer Financial Protection Bureau, debate a delay for top banking nominees, opine on the value of blockchain, and more. ... Read full article
How banks use behavioral economics to win over customers
The aim is not just to get consumers to act on a credit card offer or open a savings account, but to use the insight gleaned to build long-term relationships — without coming across as manipulators. ... Read full article
How to encourage Americans to save? Make it feel like gambling
Long Game is a mobile app that uses games to encourage its users to build a nest egg. Its example holds lessons for banks that are struggling to capture more of their customers' attention. ... Read full article