Behavioral economics

CFPB to hold symposium on behavioral economics

09/06/19

The event is the bureau's second in a series on consumer protection policy. The first dealt with the agency's authority to penalize firms for unfair, deceptive or abusive acts and practices.

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This behavioral metric could help banks get ready for next downturn

05/02/19

The Money Anxiety Index, a measure of consumer saving and spending habits, has started rising off a 50-year low. The economist who created it says that means another slump is nearing, and that banks should use the intel in pricing deposits and making other decisions.

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Build better tools to build better customer relationships

11/07/18

Tech innovation isn't just about creating more bells and whistles. It can also help deepen client bonds.

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‘Incompetence reigns in the Senate': Comments of the week

01/05/18

Readers react to President Trump considering a credit union regulator to head of the Consumer Financial Protection Bureau, debate a delay for top banking nominees, opine on the value of blockchain, and more.

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How banks use behavioral economics to win over customers

01/03/18

The aim is not just to get consumers to act on a credit card offer or open a savings account, but to use the insight gleaned to build long-term relationships — without coming across as manipulators.

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How to encourage Americans to save? Make it feel like gambling

08/23/17

Long Game is a mobile app that uses games to encourage its users to build a nest egg. Its example holds lessons for banks that are struggling to capture more of their customers' attention.

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