Merchants brace for 'friendly fraud' surge as holiday shopping moves online


Online fraud typically spikes when holiday shopping begins in November, but so-called friendly fraud poses another big threat this year with the pandemic pushing more consumers — and inexperienced merchants — to online sales channels.


Payment facilitators struggle with risk of pandemic payments — would banks do better?


Brick-and-mortar merchants that have shifted to online have changed their risk profile, causing conflicts with the fintechs like Square that handle their payments. And that could be an opportunity for banks.


The pandemic’s CRE domino effect


As revenue-starved retailers fall further behind on rent payments, landlords' cash flow will be strained, and defaults on commercial real estate loans could rise.


Fiserv sees existing credit lines as cure for PPP limitations


The race to provide coronavirus relief for small businesses is opening new routes to fund payments, including underused credit lines.


Card brands delay spring swipe-fee update to July, citing coronavirus' effect on retail


With coronavirus presenting significant challenges for retailers and the technical challenges of imposing interchange fee changes in the networks, Visa, Mastercard, American Express and Discover are holding off on the updates.


Most consumers don't trust mobile payments. There's a way to fix that.


For banks and other financial institutions to survive and thrive in the age of mobile payments and e-commerce, they need to continue to enhance their mobile apps with more innovations, tighter security features and more time-saving capabilities.


Once banned, credit card surcharges gain momentum


Though many merchants remain wary of alienating their customers with fees, others now see an opportunity to recoup the growing costs associated with accepting plastic.


Mobile and web onboarding are two different animals


With customers now having the opportunity to onboard across multiple devices and channels, or even through a call center, the likelihood of an inconsistent experience is drastically increased, Neal Keene of Intelledox says.


Visa, Mastercard draw FTC inquiry over debit card transactions


Visa and Mastercard are once again in the crosshairs of U.S. antitrust regulators over policies that can prohibit merchants from routing card transactions over alternative debit networks.


Green Dot renews vital card partnership with Walmart


The two companies agreed to continue to collaborate on a prepaid card program until 2027. The deal holds particular importance for Green Dot, which relies heavily on revenue generated at the discount retail giant.