Banks model site search upgrades on Google


BBVA and U.S. Bank are fine-tuning the search functions on their sites and apps to improve navigation, sales and customer retention.


Google checking accounts: Why banks want in


The marketing and tech-sharing opportunities for Google's eight financial institution partners are captivating despite the risk of data privacy or other issues cropping up down the road.


Google teams with more banks in offering digital accounts


Five banks, including BBVA USA and BMO Harris Bank, and one credit union will begin offering Google-branded bank accounts in 2021.


To decide fate of branches, banks refine their data models


BBVA and Rockland Trust have taken a highly numbers-driven approach to branch reopenings. All banks are having to rethink their branch networks during the pandemic and beyond, and analytics software is helping.


BBVA will use data-driven model to start reopening branches


BBVA USA in Birmingham, Ala., says it will use a proprietary score based on multiple sources of coronavirus-related information to determine when certain branches are ready for walk-in traffic.


BBVA sticking with Texas branch-expansion plan amid pandemic


The coronavirus outbreak forced BBVA USA to rethink a plan to add 15 branches in Texas, but it decided to move ahead anyway, albeit with a few tweaks.


Wells customers phished, Fed caps dividends, Citi’s new ops chief: Top stories of the week


Wells Fargo customers targeted with phishing attacks using calendar invites; Fed freezes stock buybacks, caps dividends after stress test results; Citigroup names Titi Cole its head of global operations and fraud prevention.


What BBVA aims for with new mobile app


The company’s U.S. chief executive says the primary goal behind the app it rolled out Wednesday is to help customers improve their financial health and avoid overdrafts.


Bank budgeting apps tell story of the pandemic’s impact on consumers


With money flow suddenly stifled for millions of customers, demand for money management tools has skyrocketed.


House passes PPP revisions; on Otting's day of departure, a CRA reflection


The bill, which now goes to the Senate, would give small businesses greater flexibility in how they use the funds; not everyone's on board with Otting's signature achievement.