Digital Banking 2020

Banks ready new tech tools to tackle debt collection

08/04/20

KeyBank, Regions and others are using self-service portals, robotic processing automation and virtual assistants to digitize the collections process and make it more humane in anticipation of rising delinquencies.

[more]

Google teams with more banks in offering digital accounts

08/03/20

Five banks, including BBVA USA and BMO Harris Bank, and one credit union will begin offering Google-branded bank accounts in 2021.

[more]

Your bank just got slammed with a 1-star review. What will you do about it?

07/31/20

Heritage Bank and Dime Community Bank are among those financial services firms taking online and app-store reviews seriously. Here’s why all banks should pay attention.

[more]

It's official: Varo Money has national bank charter

07/31/20

"We can control our destiny," says Colin Walsh, CEO of the challenger bank, which spent more than three years seeking to become a full-fledged bank.

[more]

No shortage of ideas for CFPB data-sharing rules

07/30/20

Banks, data aggregators and fintechs have clashed for a decade over how consumers’ bank account data should be shared with third parties. The agency says it will offer a plan, and industry officials have plenty of suggestions already.

[more]

Why OnDeck is being sold on the cheap

07/29/20

The pioneering online lender had long struggled to live up to the hype that drove its early growth, even before the pandemic pushed it to the brink.

[more]

Intuit QuickBooks adds bank account to its bookkeeping services

07/29/20

The accounting and payroll software provider’s QuickBooks Cash account is fee-free and integrates with other products the company offers small businesses.

[more]

Can fintechs help plug banking gaps for struggling Black consumers?

07/27/20

Current, Stoovo and other companies are reaching out with low-cost, low-fee financial services and even tools to help users search for part-time jobs.

[more]

To decide fate of branches, banks refine their data models

07/26/20

BBVA and Rockland Trust have taken a highly numbers-driven approach to branch reopenings. All banks are having to rethink their branch networks during the pandemic and beyond, and analytics software is helping.

[more]

Fintechs team up with banks to help students mired in debt

07/23/20

Finding loan forgiveness programs and keep-the-change loan paydowns are examples of services startups like Savi, Summer and FutureFuel.io are offering banks to help borrowers manage their monthly payments.

[more]