Digital Banking 2020

The fresh ideas that inspired Bank of the West's digital makeover

06/01/20

Many of the cultural changes instituted by Hisham Salama, one of American Banker’s 2020 digital bankers of the year, have led to a more agile tech team and higher customer satisfaction scores.

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Digital Banker of the Year: Quontic's Patrick Sells

05/31/20

How a twentysomething marketing entrepreneur helped transform a small community development financial institution into a digital leader.

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Digital Banker of the Year: Quontic's Patrick Sells

05/31/20

How a twentysomething marketing entrepreneur helped transform a small community development financial institution into a digital leader.

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Walmart, Green Dot inching MoneyCard closer to banking look-alike

05/27/20

The reloadable debit card resembles a bank account with new high-yield savings account and other tweaks.

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What ransomware attacks on vendors mean for banks

05/26/20

Cybercriminals have targeted at least four financial services technology companies in recent months, potentially giving hackers back-door access to clients. Here’s how banks can guard against that.

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Smaller branches, more versatile staff: Citizens Bank's new normal

05/22/20

The Rhode Island company's post-pandemic plan also includes returning some overseas call center functions to the U.S. and bringing its office staff back in phases, says CEO Bruce Van Saun.

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TD Bank confronts vexing problem of connecting disparate data

05/20/20

The Toronto company is testing new software from Cinchy that lets its technology teams visualize how datasets spread across departments might work together to make client referrals or collaborate with fintechs.

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The messaging tool that let Happy State Bank take its lending online

05/19/20

The Texas bank is leaning on solutions from Lightico and MANTL to quickly set up accounts and handle loans when customers can’t sign documents in person because of the coronavirus emergency.

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New challenger bank caters to freelancers, gig workers

05/15/20

Oxygen helps customers obtain business licenses and separate their personal and business lives. Its says its services will be in demand as the pandemic accelerates a shift away from traditional jobs.

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How banks are using remote notarization now that states have signed on

05/14/20

Closing loans is just one way BMO Harris and other banks are looking to use online notarization. But there are obstacles to overcome before it becomes standard practice.

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