U.S. Bank and Regions revamped their apps with accessibility in mind; JPMorgan Chase built a branch for customers who are deaf. Such efforts can help banks appeal to more customers in existing markets.
BofA’s do-no-harm approach to AI; looking at what comes next for Fannie and Freddie now that they get to keep their earnings; ruling cuts short debt collectors’ victory lap over CFPB proposal; and more from this week’s most-read stories.
At least 14 suits have been filed this year alone accusing banks of operating websites that violate the Americans with Disabilities Act. Some banks prefer settlements to investments in technological overhauls, but experts say that strategy could be costlier in the long run.
Comprehensive analysis of the banking industry's first big legislative victory since the crisis; lawsuits target banks with websites in violation of the Americans with Disabilities Act; what a homegrown app for millennials has to teach Wells Fargo; and more from this week's most-read stories.
Several dozen banks have been accused of operating websites that violate the Americans with Disabilities Act. Here’s why trial lawyers are targeting them and are expected to sue more.
Ellen Zimiles, former federal prosecutor and current consultant to banks at Navigant, shares her experience employing people with autism and other disabilities.
A public-private coalition, including Citigroup and disability advocates, is testing financial literacy strategies in New York City that they hope will be used nationwide to improve the financial lives of Americans with disabilities.
The Trump administration’s curious decision to delay rules concerning disabled consumers’ access to websites would appear to give companies a pass on making their sites compliant with the Americans with Disabilities Act. Banking attorneys don’t see it that way.
